Store Operations Manager (GM)

Insomnia Cookies•Kalamazoo, MI

7d•$50,000 - $55,000

About The Position

As a Bakery Operations Manager at Insomnia Cookies, you lead the bakery’s team, guest experience, and business results. This is a hands-on leadership role involving active participation in daily operations, coaching and developing employees, leading busy and late-night shifts, and taking action to meet sales targets and improve performance. You are responsible for creating a welcoming guest experience, maintaining bakery standards, and building a team that can thrive and grow with the company.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during Thursday through Sunday.
Hands-on, player-coach leadership style and willingness to assist wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining strong teams.
Natural sense of hospitality and commitment to an exceptional guest experience.
Strong business acumen and ability to understand performance, set priorities, and turn goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment in accordance with company procedures.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.

Responsibilities

Own the bakery’s day-to-day operations and ensure shifts are staffed, prepared, and ready for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
Manage scheduling and labor execution in line with team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not met.
Create a welcoming, energetic bakery experience that reflects the company’s Always Warm promise.
Set hospitality standards and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify improvement opportunities, and take action when service falls short.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Create a culture of clear expectations, recognition, support, and accountability.
Provide consistent coaching and real-time feedback to help team members improve.
Develop Shift Leaders to lead shifts, coach teams, and solve problems.
Build a talent pipeline and create career growth opportunities for team members.
Own bakery performance by understanding sales and key performance measures and acting to achieve goals.
Identify business opportunities and turn them into action.
Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery operations.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Perform bakery team member duties when needed.
Work a flexible schedule reflecting bakery needs, including nights, weekends, holidays, and peak business periods; work at least 45 hours per week.