Store Operations Manager (GM)

Insomnia Cookies • Broad Ripple IN, IN

9d • Onsite

About The Position

The Store Operations Manager leads the day-to-day operation of an Insomnia Cookies bakery, builds and develops the team, creates a welcoming guest experience, and owns business results. This hands-on role sets standards for cookie quality, service, cleanliness, safety, and operational execution while identifying opportunities to improve performance and achieve sales goals. The manager works closely with the team during busy evening and late-night periods and partners with the District Manager and field leadership to solve problems and improve the bakery.

The position includes hiring, onboarding, coaching, and developing Shift Leaders, Cookie Crew, and Delivery Drivers; managing schedules, labor, ordering, inventory, product rotation, and bakery controls; and executing local marketing and team recognition activities. Managers are expected to work at least 45 hours per week, including evenings, late nights, weekends, and holidays as business needs require. The role is based at the Broad Ripple store in Indianapolis, Indiana.

Requirements

• At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
• Availability to work 2–3 mid-to-late shifts during the latter part of the week, Thursday through Sunday.
• Ability to work evenings, nights, weekends, and holidays as business needs require, with schedule flexibility during peak periods and staffing needs.
• Hands-on, player-coach leadership style and willingness to assist wherever the team and business need support.
• Track record of hiring, coaching, developing, and retaining teams.
• Strong hospitality instincts and commitment to exceptional guest service.
• Strong business acumen and ability to understand performance, set priorities, and act on goals.
• Strong communication, organization, and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain food safety certifications required for the location.
• Ability to perform essential job functions with or without reasonable accommodation.
• Ability to stand and walk for extended periods, including up to 8 hours during a shift.
• Ability to frequently reach, bend, stoop, twist, kneel, and lift; regularly lift, carry, push, and pull up to 30 pounds; and occasionally lift up to 50 pounds with assistance.
• Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
• Ability to safely operate bakery and kitchen equipment according to company procedures.
• Ability to work around varying temperatures, including ovens, freezers, and refrigeration units, and to read order screens, reports, recipes, schedules, and safety information.
• Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
• At least 45 hours of work per week.

Nice To Haves

• Familiarity with commercial convection ovens.
• Proficiency with MS Outlook, Excel, and MS Teams.
• Prior experience hiring employees using an Applicant Tracking System.

Responsibilities

• Own the bakery’s day-to-day operation and ensure each shift is staffed, prepared, and set up for success.
• Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Own scheduling and labor execution, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain operational routines and promptly address gaps in standards.
• Create a welcoming, energetic bakery experience and coach the team to provide friendly, fast, memorable service.
• Monitor the guest experience, identify opportunities to improve it, and take action when service falls short.
• Hire, onboard, coach, develop, and retain Shift Leaders, Cookie Crew, and Delivery Drivers.
• Set clear expectations, recognize strong performance, provide feedback, and hold team members accountable.
• Develop Shift Leaders to lead shifts, coach teams, and solve problems; build a talent pipeline and career growth opportunities.
• Own bakery performance, track sales and key performance measures, and take action to achieve goals.
• Identify business opportunities and translate them into actions that improve results.
• Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
• Partner with the District Manager and field leadership to solve problems and continuously improve the bakery.
• Build local community connections and execute marketing activities to drive awareness, traffic, and sales.
• Create and drive in-store recognition programs and contests.
• Perform essential bakery team duties when needed, including safely operating bakery and kitchen equipment.

Benefits

• Competitive base pay plus monthly bonus compensation; the closing details also describe a quarterly performance bonus opportunity.
• $50 per month cellphone data plan stipend.
• Medical, dental, and vision coverage.
• Pet insurance plans.
• 401(k) with company contribution match.
• Two weeks of paid vacation.
• Two paid Insomnia Personal Days of Wellness.
• Paid sick leave.
• Cookie College learning and training platform.
• Free cookies and employee discount.
• Employee swag.
• Early Wage Access, with next-day pay.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed