Store & Museum Manager

Channellock•Meadville, PA

About The Position

The Store and Museum Manager is responsible for the overall leadership, operational performance, and financial success of the retail store and museum experience. The role directs business operations, including sales growth, inventory control, staffing, and customer experience. The manager leads and holds store and museum associates accountable, manages the store budget, and oversees daily store and museum operations. The position also plans events and visits, maintains exhibits and artifacts, and develops staff knowledge of products and the company’s heritage.

Requirements

Experience in hardware, tools, home improvement, or outdoor retail.
Understanding of retail KPIs, inventory control, and visual merchandising.
Comfort using POS, inventory, and scheduling systems.
Clear, confident communication with customers, staff, and management.
Availability to work weekends and events as business requires.
Genuine interest in manufacturing history, craftsmanship, and the trades.
Ability to sit, stand, and walk for extended periods.
Ability to occasionally lift and/or move materials up to 40 pounds.

Nice To Haves

Hands-on familiarity with hand tools.
Experience in a museum, visitor center, heritage site, or other experiential retail setting.

Responsibilities

Provide clear direction and accountability for store and museum associates.
Own store performance, including sales results, inventory, and staffing.
Manage the store budget and meet revenue, margin, and shrink targets.
Plan in-store events, including product demonstrations, tool clinics, anniversary celebrations, and group and school visits.
Manage inventory accuracy, replenishment, receiving, and loss prevention.
Oversee daily museum operations, including exhibit upkeep and care and security of artifacts and the area.
Lead daily operations, drive sales, and manage and train staff as needed.
Maintain a safe, clean, and accessible space for shoppers and museum visitors.
Coach and develop staff in product knowledge, selling skills, and the company’s heritage.
Analyze performance, identify trends, and lead operational improvements.