Museum Program Manager

FedWriters, Inc.•New London, CT

2d•Onsite

About The Position

Join our team as a Museum Program Manager and support the U.S. Coast Guard's new National Coast Guard Museum in New London, Connecticut by leading the contractor team that runs day-to-day museum operations. You will direct visitor services, education, volunteer, events and IT/AV support staff, ensure a safe, welcoming, world-class experience for an expected 300,000 visitors a year. FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

Bachelor's or master's degree in museum studies, art history, business administration, public administration, or a related field.
7+ years of progressively responsible leadership in a museum, cultural institution, public attraction, or similar nonprofit, including at least 3 years managing budgets and personnel.
Experience with personnel and performance management, operating budgets, and museum back-of-house operations (collections care, exhibition production, facilities).
Ability to pass a federal Tier 1 Public Trust background investigation.

Nice To Haves

Experience running a museum, or knowledge of U.S. Coast Guard history and missions.
Crisis and risk management experience, from facility emergencies to public relations issues.
Experience implementing collection management systems or digital visitor-engagement tools.
A track record of bridging curatorial and administrative teams.

Responsibilities

Lead a 16-person on-site team across visitor services, education, volunteers, events, IT/AV and exhibit maintenance.
Serve as the primary liaison to the U.S. Coast Guard for performance, staffing and contract matters.
Manage staffing costs, invoicing, performance records and quality control.
Keep galleries and technical systems covered every day the museum is open, 363 days a year.
Build standard operating procedures, annual work plans and KPIs from the museum's strategic goals.
Stand up the team during a 30-day launch period: hiring, onboarding, training and readiness.