Store Manager, Full-Time: Dallas–Fort Worth Metroplex

Reformation • Fort Worth, TX

9h • $70,000 - $125,000 • Onsite

About The Position

The Store Manager leads and executes the efforts required to achieve store goals, with ownership of sales performance, operational execution, customer experience, inventory and loss prevention, merchandising, and team development. The role represents Reformation’s brand values and sustainability mission, builds loyal client relationships, and works with corporate and cross-functional partners to improve store performance. The position reports to the Regional Director and is for a new store opening in the Dallas–Fort Worth metroplex. The schedule requires a minimum of 40 hours per week, open availability across all seven days, and flexibility to work days, nights, weekends, and holidays if required by business needs.

Requirements

• At least 5 years of retail experience.
• At least 4 years of retail management experience.
• Experience in a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and willingness to take on new challenges and pursue continuous personal and team development.
• Ability to set clear objectives and inspire a team to reach its potential.
• Ability to set standards for operational efficiency, follow processes and systems to maximize team and business results, and identify improvement opportunities.
• Ability to collaborate strategically with cross-functional partners toward shared business outcomes.
• Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
• Keen eye for identifying and evaluating new business opportunities.
• Understanding of retail labor laws.
• Availability to work at least 40 hours per week, with open availability across seven days and flexibility for days, nights, weekends, and holidays as business needs require.

Nice To Haves

• GSuite experience.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own store operational execution to achieve revenue targets while balancing budget and expenses.
• Use business acumen to understand business drivers and opportunities and develop solutions.
• Consistently meet and exceed store sales goals.
• Deliver an elevated client experience as a brand ambassador, embodying brand values, engaging customers with the brand, and educating them about Reformation’s sustainability stories.
• Lead the sales floor and provide excellent customer service with a customer-first mindset to build loyal client relationships.
• Assist customers, monitor client interactions with the team and technology, and provide in-the-moment coaching.
• Schedule effectively to balance sales and service with staffing needs while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Maintain inventory accuracy and controls, and lead and train the team to ensure consistent deliverables.
• Contribute to loss prevention, set expectations, and own loss-prevention training for the store team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to inform allocations and business outcomes.
• Keep the selling floor aligned with brand and concept standards, and train support staff in visual and digital merchandising.
• Manage day-to-day retail team performance, supporting career development and a positive employee experience.
• Hire, train, and develop the store team across business areas.
• Provide performance feedback to support growth, change, and results.
• Assess team culture and improvement opportunities, partnering with the Regional Director on activations, recognition, communication, and ongoing improvement.
• Own reviews, development plans, disciplinary actions, and corrective actions for the team.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and reimbursement of up to $5,000 USD for related fertility expenses after one year of employment.
• Annual donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed