Store Manager - Assembly Row (Somerville, MA)

PORTLAND LEATHER MANAGEMENT LLC•Jacksonburg, OH

13d•$65,000 - $75,000•Onsite

About The Position

The Store Manager is responsible for the total relationship between Portland Leather Goods’ retail store/eCommerce platform and its customers. The manager implements the company’s vision and strategy, working with the team to build a customer-first mindset and a consistent customer experience. The role focuses on customer experience to drive revenue and profits and oversees the new Assembly Row location in Somerville, Massachusetts. The Store Manager reports directly to the District Manager and supervises the Assistant Store Manager and Store Associates. This is a full-time position of up to 40 hours per week. Weekend availability is required, and additional hours may be needed during peak seasons. The employee must reside in the same state as the assigned retail store. The role involves leading and developing a retail team, managing store operations and performance, and maintaining customer service, merchandising, inventory, and company policy standards.

Requirements

High school diploma or higher.
At least 3 years of experience in retail, store operations, and customer experience.
Genuine passion for customer success.
Strong leadership and motivational skills, including the ability to provide direction.
Strong communication, organizational, leadership, and time/project management skills.
Flexibility in scheduling to meet customer needs with short turnaround.
Ability to move merchandise with appropriate equipment between the backroom and sales floor.
Ability to place and arrange items on shelves and racks.
Ability to climb and descend ladders while carrying merchandise.
Ability to lift 30 pounds or more with assistance.
Ability to remain on your feet for at least 8 hours per shift and continuously move around the store.
Ability to stand, walk, kneel, or balance for periods of time.
Ability to read and understand instructions, reports, and information on computer/register screens, and enter information into a computer.
Must reside in the same state as the assigned retail store location.
Available to work weekends; additional hours may be required during peak seasons.

Responsibilities

Recruit, hire, train, develop, and motivate the team.
Develop and execute a business plan to achieve sales volume and productivity goals.
Teach, coach, and lead by example to ensure outstanding customer service.
Ensure merchandising and presentation standards are met.
Build lasting customer relationships by staying attentive to customers’ needs and journeys.
Manage inventory accurately and achieve shrinkage goals.
Identify, organize, and execute partnerships and events to support customer acquisition.
Prioritize customer needs and maintain a customer-first environment.
Work toward store sales projections and manage the sales floor.
Identify, conduct, and implement training and learning and development programs.
Maintain a daily focus on customer-first interactions among team members.
Enforce policies and procedures and control markdowns, store expenses, and payroll to support store profitability.
Deliver sales and technology training and conduct store meetings.
Learn merchandise features and benefits and provide knowledgeable information about product quality, value, and services.
Promote a positive, enthusiastic, and cooperative teamwork environment.
Investigate and handle customer complaints promptly, efficiently, and courteously.
Implement and administer merchandise and advertising programs, displays, and inventories as directed.
Maintain knowledge of Portland Leather Goods promotions.
Supervise all personnel.
Maintain the store inside and outside by delegating or performing maintenance duties.
Protect the company’s interests and perform other duties as assigned.