Store Manager - Assembly Row (Somerville, MA)

Portland Leather Goods•Jacksonburg, OH

13d•$65,000 - $75,000•Onsite

About The Position

The Store Manager oversees Portland Leather Goods’ Assembly Row store in Somerville, Massachusetts, and is responsible for the relationship between the retail store, the eCommerce platform, and customers. The manager implements the company’s vision and strategy in collaboration with the team, builds a customer-first mindset, and drives customer experience, revenue, and profit. This full-time role works up to 40 hours per week, requires weekend availability, and may require additional hours during peak seasons. The Store Manager reports to the District Manager and supervises the Assistant Store Manager and Store Associates. The role leads and develops the team, manages sales-floor operations, and maintains customer-service, merchandising, inventory, and store-presentation standards. The manager also oversees training, policies and procedures, promotions, expenses, payroll, and store maintenance. Employees must reside in the same state as the assigned store location. Reasonable accommodations will be made for qualified individuals with disabilities, absent undue hardship.

Requirements

High school diploma or higher.
At least 3 years of experience in retail, store operations, and customer experience.
Passion for customer success.
Strong leadership and motivational skills, including the ability to provide direction.
Strong communication, organizational, leadership, and time/project management skills.
Flexibility in scheduling to meet customer needs with short turnaround.
Ability to move merchandise using appropriate equipment between the backroom and sales floor.
Ability to place and arrange items on shelves and racks.
Ability to climb and descend ladders while carrying merchandise.
Ability to lift 30 pounds or more with assistance.
Ability to remain on one’s feet for at least 8 hours per shift and continuously move throughout the store.
Ability to stand, walk, kneel, or balance for periods of time.
Ability to read and understand instructions, reports, and information on computer/register screens, and to enter information into a computer.
Must reside in the same state as the assigned retail store location.

Responsibilities

Recruit, hire, train, develop, and motivate the team.
Develop and execute a business plan to achieve sales-volume and productivity goals.
Teach, coach, and lead by example to ensure outstanding customer service and customer-first interactions.
Ensure merchandising and presentation standards are met.
Build lasting customer relationships by staying attentive to customers’ needs and experiences.
Manage inventory accurately and achieve shrinkage goals.
Identify, organize, and execute partnerships and events that support customer acquisition.
Conduct and implement training and learning and development strategies and programs.
Manage the sales floor and maintain daily focus on customer-first interactions.
Enforce policies and procedures to protect store profits, including controlling markdowns, expenses, and payroll.
Deliver sales and technology training and hold store meetings.
Learn merchandise features and benefits and provide knowledgeable guidance on quality, value, and services.
Inspire and motivate the team, promote cooperation, and support a teamwork environment.
Investigate and handle customer complaints promptly, efficiently, and courteously.
Implement and administer merchandise and advertising programs, displays, and inventories as directed.
Maintain knowledge of company promotions and protect the company’s interests.
Supervise store personnel.
Assist with or delegate inside and outside store maintenance.
Perform other duties as assigned.