Store Manager - Montreal

ANINE BING•Montreal, QC

1d•Onsite

About The Position

ANINE BING is looking for a Store Manager to lead our Montréal location. The Store Manager is the ultimate ambassador for ANINE BING, who embodies the values of our Brand, fosters an elevated and progressive team environment, develops an exceptional sense of community and client experience, and leads by example to exceed company objectives with integrity and refinement. The ideal candidate is a people-oriented leader who is passionate about creating the best in class customer experience. As the Store Manager, you will be leading the store to achieve sales goals & profit with a strategic mindset. The ideal candidate leads with a creative approach, will develop and teach a profitable sales team, and grow personal client relationships for both in store and online sales.

Requirements

5+ years of leadership experience in the luxury or advanced contemporary market
Exceptional interpersonal and customer service skills, leader in creating and fostering customer relationships
Proactive and positive handling of customer concerns, demonstrating a customer-centric approach
Proficient in managing and achieving sales goals, budgeting, and retail math
Strong coaching and performance management abilities with experience focusing on building and maintaining client relationships and teaching team members.
Highly motivated, goal-oriented, and adaptable to a fast-paced environment, with a positive and engaging leadership style
Tech savviness and experience using Microsoft Office (Excel, Word) & G Suite (Google Docs, Sheets, etc.)
Must be Fluent in English and French

Responsibilities

Work closely with the sales team to ensure all customers receive an unforgettable experience while shopping in store.
Lead and drive daily sales, team management and operation of the store.
Oversee and manage interviewing, training and development of all new employees. Responsible for continued education and development of existing team members.
Responsible for store operations; set a plan to ensure daily operation expectations are achieved. Manage monthly store supply budget & ordering.
Consistent analysis of sales, store KPIs, team productivity & use other necessary business tools to take action in order to achieve store goals and maximize results.
Manage store operating schedule & budgeted schedule hours for store. Responsible for managing employee time request off and ensuring store is staffed to support business needs.
Responsible for leading & fostering a productive & positive work environment for employees. Manage team punctuality and role responsibilities. Responsible for all employee relations or concerns in partnership with human resources.
Collaborate with the HQ retail team to strategically plan local/community events for the store. Be the community ambassador for your respective market, build relationships with community partners, friends of the brand & plan seasonal partnerships or events.
Provide timely, actionable feedback to retail HQ team regarding product feedback & store allocation to support sales opportunities.
Seek fashion and product knowledge to build your styling expertise. Ensure the sales team is trained and knowledgeable to successfully deliver exceptional selling experience.
Maintain a clean and organized presentation of the sales floor and stockroom. Support visual merchandising standards and seasonal directives.