Field Service Technician - Montreal

Trudell Medical Group•Montreal, QC

7d•CA$55,000 - CA$75,000•Remote

About The Position

Trudell Healthcare Solutions is seeking a bilingual (English/French) Biomedical Field Service Technician who excels at clear communication, problem-solving, and delivering exceptional customer experiences. This role is crucial for ensuring critical medical equipment performs flawlessly, directly supporting patient care. The Field Service Technician will be responsible for maintaining, installing, and repairing medical equipment, primarily within diagnostic/ventilation and other specialty products, at customer locations throughout Quebec and the Atlantic regions. Key duties include testing equipment functionality, taking measurements, supporting the sales team, and providing customer and technical support.

Requirements

Post-secondary education in Biomedical Engineering Technology, Electromechanical/Electrical or Mechanical Engineering or equivalent.
Minimum three (3) years’ experience in installations and repairs of electromechanical equipment and other health care equipment preferred.
Proven technical/mechanical skills to carry out services and repairs as required.
Good time management skills and ability to effectively prioritize.
Able to maintain an up to date understanding of medical equipment, technical requirements and repair procedures.
A valid G class driver’s license, and at least three (3) years’ driving experience with an ongoing satisfactory driver’s abstract is required.
A clear vulnerable sector/ criminal background check, appropriate for working in the hospital environment.
Ability to safely and lawfully operate a motor vehicle.
Ability to lift up to 50lbs (23kg).
Ability to sit and stand, kneel, and bend while conducting repairs.
Ability to climb ladders.
Dexterity, enabling fine mechanical/technical work.
Ability to travel.
Fluent in English and French both written and oral.

Nice To Haves

Experience working in a hospital is an asset.
Participation in professional associations is an asset.

Responsibilities

Assist with coordination of new equipment installations.
Conduct pre-installation/pre-sale surveys.
Acquire and prepare necessary equipment and products for installations.
Provide demonstrations, information, and data to instruct others on the care and technical use of equipment.
Perform preventative maintenance and modifications to equipment according to Company agreements and appropriate industry standards.
Perform repairs and adjustments to medical equipment.
Ensure networks are set up in testing facilities as appropriate.
Inspect and maintain medical equipment.
Ensure attendance during inspections and provide information to CSA inspector as required.
Maintain adequate records of installations, repairs, and service activities to meet ISO and appropriate Company standards.
Ensure high quality service is provided to our internal and external customers regarding installations, repairs and services.
Act as technical resource and primary contact for diagnostic/ventilation services and other specialty products.
Ensure customer complaints are handled in a timely and professional manner.
Ensure communication is effective and informative regarding issues which may affect the quality of service or products.
Participate in ongoing training and cooperation in special projects as required.

Benefits

Challenging careers that provide the opportunity to learn constantly
Clear, consistent and demonstrated values
Encouraged Professional Development
Employee Recognition for Milestone Anniversaries
Regular Performance Appraisals
Regular Salary Reviews
Paid Sick Days
3 weeks paid vacation to start
Comprehensive Group Family Benefits including: Health and Dental Benefits, Pension Plan, Life Insurance, Employee Assistance Plan, Disability Insurance, Out of Country Insurance Coverage
Choice of supplied company vehicle or vehicle allowance