Field Service Technician

Accel EntertainmentCollinsville, IL
Remote

About The Position

Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc. Multiple Service Positions Available across all areas of Illinois. Rates range from $18-$30/hour, dependent on related work experience & proficiency. Will train inexperienced candidates. Additional shift differential for weekends and 2nd/3rd shifts. Hiring for all shifts (weekends, second and third shift preferred). Shift starts from home. Company-supplied vehicle + fuel card. Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards.

Requirements

  • Great Customer Service
  • High school diploma or equivalent
  • Terminal Handler's License - costs covered by company
  • Valid driver’s license
  • Minimum of 21 years of age
  • Frequently required to lift/push weights up to 50 pounds
  • Ability to communicate effectively & follow written or verbal instruction
  • Strong organizational, problem-solving, analytical skills
  • Computer literacy helpful but not required

Nice To Haves

  • Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)

Responsibilities

  • Respond to and troubleshoot service calls for equipment repairs in a timely manner
  • Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
  • Provide exemplary customer service
  • Manage inventory to ensure parts are available when repairs are needed
  • Complete all necessary documentation for device entry and logs
  • Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
  • Maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment
  • Loading and unloading supplies
  • Assisting in other areas as needed

Benefits

  • Company-supplied vehicle
  • Fuel card
  • Health insurance inc. vision and dental
  • 401(k) w/ match
  • PTO + paid holidays
  • Medical, dental, and vision
  • Life, AD&D, critical illness, and hospital insurance
  • Short and long-term disability
  • Identity/legal protection
  • FSA and HSA accounts
  • Employee Assistance Program (EAP)
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