Store Manager - Wausau

CNG Holdings•Wausau, WI

About The Position

The Store Manager oversees daily operations and profitability for one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The manager supports customers with financial products and services, ensures transactions and cash-handling activities comply with company policies and applicable regulations, and leads store staff toward performance targets. The position may serve as the on-site lead for one or more Assistant Store Managers and may require travel among stores in the assigned district or neighboring districts.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Must work assigned shifts as scheduled.
Must be able to travel to stores throughout the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Listen actively to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with federal regulations, operating procedures, and district or region volume expectations.
Handle and count currency, cash, and coins, including managing a cash drawer, counting deposits, and transferring cash from the secure safe to the drawer; perform bank deposits or pickups when required.
Balance batch receipts against store sales reports at the end of the day and assist in resolving overage or shortage discrepancies.
Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training needed to achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and, when requested, neighboring districts; overnight travel may be required.
Perform other duties as assigned.