Store Manager - Wausau

CNG Holdings, Inc.•Wausau, WI

11d•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail Check ‘N Go, Allied Cash, or Cash Store locations, part of the CNG Holdings, Inc., family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers about available financial products and services, supports staff, and ensures transactions and operations comply with applicable regulations and company policies. The position may serve as the on-site lead for one or more Assistant Store Managers and requires travel to stores within the assigned district, with possible travel to neighboring districts and overnight travel. CNG Holdings describes its mission as helping and educating customers while building long-term relationships, and its vision as delivering innovative financial solutions for customers’ needs. The company states that its associates and brands are expected to embrace the values of inclusion, transparency, accountability, and focus. It is committed to hiring and retaining a diverse workforce and is an Equal Opportunity/Affirmative Action employer.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation and rides from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s values of accountability, inclusion, transparency, and focus.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Use active listening to confirm or clarify customer information and de-escalate complaints.
Escalate unresolved customer issues to the District Director of Operations (DDO) and Corporate Office.
Respond professionally and accurately to general questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash from the secure safe to the cash drawer; and, as applicable, make bank deposits or pick up bank deposits.
Balance individual batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate submitted information.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may also be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.