Automotive Repair Store Manager

Sun Auto Tire and Service•Fountain Hills, AZ

5d•Onsite

About The Position

The Store Manager is the on-site leader of a Sun Auto Tire & Service location in Phoenix, Arizona, with responsibility for customer experience, team development, financial results, safety, and day-to-day operations. The manager partners with District leadership to drive sales, profitability, teammate engagement, and operational excellence while maintaining a customer-first, safety-focused, high-performing team. The role offers opportunities for continued growth in store, district, operations, and broader field leadership. The position requires a hands-on automotive service or retail leader who can build a strong team, manage store performance, and create a positive, accountable culture in a fast-paced environment. The manager owns store-level P&L, leads hiring and development, manages inventory and customer concerns, and ensures the store is clean, safe, organized, and compliant with company standards and applicable regulations. The schedule is flexible according to business needs and may include opening and closing shifts, weekends, and occasional holidays. The work takes place in an automotive shop and retail store, with exposure to moderate-to-loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical activities include extended standing and walking; regular bending, stooping, kneeling, and crouching; lifting or moving up to 10 pounds regularly and up to 50 pounds as needed; and using vision sufficient to detect color and depth and refocus. Safety goggles or other PPE are used as required. Reasonable accommodations may be made for individuals with disabilities.

Requirements

At least 5 years of experience in automotive service, tire, retail, or store management, with a strong track record in sales, operations, and team leadership.
Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or P&L-related results.
Strong customer service, sales, problem-solving, and communication skills, including the ability to resolve issues professionally and follow through on commitments.
Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.
Comfort using POS systems, basic computer tools, reports, and store performance data to guide decisions and coach performance.
High school diploma or equivalent.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule based on business needs, including Saturdays, opening and closing shifts, and occasional holidays as applicable.
Must be 18 years of age or older.

Nice To Haves

Automotive service, tire, or mechanical experience is strongly preferred.
Previous Store Manager, Assistant Store Manager, Service Manager, or multi-department retail leadership experience is preferred.
State Inspector License in applicable locations, or ability to obtain one within 30 days of hire.
Associate degree, technical certification, or ASE-related certification is preferred.

Responsibilities

Lead the store team in delivering a professional, customer-first experience that builds trust, repeat business, and long-term customer relationships.
Recruit, hire, onboard, train, coach, and develop teammates to drive performance, engagement, and retention.
Set clear expectations and hold the team accountable while maintaining a positive, inclusive, and safety-focused work environment.
Analyze store metrics and execute action plans to meet or exceed targets for sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
Own store-level P&L by driving revenue growth, labor efficiency, cost control, and inventory discipline.
Manage parts and tire inventory in the POS, including receiving, invoicing, returns, core returns, and warranty tracking.
Resolve escalated customer concerns professionally and promptly, partnering with District leadership and Customer Care as needed.
Serve as the primary store contact for vendors, facilities, and equipment needs, escalating through appropriate channels.
Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
Work a flexible schedule based on business needs, including opening and closing shifts, weekends, and occasional holidays as applicable.
Perform other duties as assigned.