Automotive Repair Store Manager

Sun Auto Tire and Service • Phoenix, AZ

5d • Onsite

About The Position

The Store Manager is the on-site leader of a Sun Auto Tire & Service location, responsible for the customer experience, team development, financial results, safety, and day-to-day operations. The manager partners with District leadership to drive sales, profitability, employee engagement, and operational excellence while building a customer-first, safety-focused, high-performing team. The role offers opportunities to grow into district, operations, and broader field leadership.

Requirements

• At least 5 years of experience in automotive service, tire, retail, or store management, with a strong track record in sales, operations, and team leadership.
• Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
• Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or P&L-related results.
• Strong customer service, sales, problem-solving, and communication skills, including the ability to resolve issues professionally and follow through on commitments.
• Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.
• Comfort using POS systems, basic computer tools, reports, and store performance data to guide decisions and coach performance.
• High school diploma or equivalent.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule based on business needs, including Saturdays, opening and closing shifts, and occasional holidays as applicable.
• Must be 18 years of age or older.

Nice To Haves

• Automotive service, tire, or mechanical experience is strongly preferred.
• Previous Store Manager, Assistant Store Manager, Service Manager, or multi-department retail leadership experience preferred.
• State Inspector License in applicable locations, or ability to obtain within 30 days of hire.
• Associate degree, technical certification, or ASE-related certification preferred.

Responsibilities

• Lead the store team in delivering a professional, customer-first experience that builds trust, repeat business, and long-term customer relationships.
• Recruit, hire, onboard, train, coach, and develop teammates to support performance, engagement, and retention.
• Set clear expectations, hold the team accountable, and maintain a positive, inclusive, safety-focused work environment.
• Analyze store metrics and execute action plans to meet or exceed targets for sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
• Own store-level P&L by driving revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory in the POS, including receiving, invoicing, returns, core returns, and warranty tracking.
• Resolve escalated customer concerns professionally and promptly, partnering with District leadership and Customer Care as needed.
• Act as the primary store contact for vendors, facilities, and equipment needs, escalating through appropriate channels.
• Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
• Work a flexible schedule based on business needs, including opening and closing shifts, weekends, and occasional holidays as applicable; perform other duties as assigned.

Benefits

• Competitive pay, including bonus or commission opportunities
• Paid training and hands-on development
• Medical, dental, and vision benefits
• Paid time off
• Employee discounts
• Career advancement opportunities, including growth in store leadership, district leadership, operations, and broader field leadership pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED