Leadership Openings Specialty Retail
About The Position
As Store Manager, you will build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. You will lead by building strong relationships with team members and customers and act as a mentor, leader, and coach. The role is responsible for creating a high-performance culture and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team. The Store Manager leads customer-first service across all roles, manages store payroll and operating processes, drives monthly income goals, oversees inventory and merchandise standards, and develops team performance and staffing. The role is full-time, 40 hours per week, Sunday through Saturday. The job requires extended periods of standing, walking, sitting, and computer use, along with other physical activities described below.
Requirements
- High school diploma or degree.
- Four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Hold the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Manage store payroll within the monthly budget and monitor timesheets for scheduled shifts, breaks, and meals.
- Lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock reporting, repairs, and first-quality merchandise standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Monitor individual team member performance and develop improvement plans through weekly performance discussions using customer reviews and mystery shops.
- Build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
