Director, Retail Leadership Communications

Fidelity Investments • Boston, MA

7d • $103,000 - $211,000

About The Position

The Director, Fidelity Retail Communications works directly with the Vice President, Fidelity Retail Communications, to set communications strategies and messaging and to lead, design, and execute impactful communications programs supporting key leaders in the Fidelity Brokerage and Fidelity Wealth businesses. Communications reach stakeholders in those businesses, associates, leaders, and business partners across the firm.

As a trusted executive consultant with expertise in communications strategy and content, the Director guides Brokerage and Wealth senior leaders on executive communications, associate engagement, and change management best practices. The role partners with business functions including HR, Strategy and Finance, Meetings and Events, and Change Management.

The Retail Communications team is part of Fidelity Leadership Communications within Fidelity Communications. It works with senior leaders across Fidelity’s retail business to develop programs that inspire associates, and connects its work to broader enterprise communications for internal and external audiences.

Requirements

• Bachelor’s degree.
• 8–10 plus years of relevant experience as a communications professional.
• Deep expertise in executive, internal, and external communications.
• Strong business acumen and strategic mindset; ability to understand a business’s multi-year plan and financial drivers and prioritize high-impact communications for diverse audiences.
• Excellent program management and planning skills, with proven ability to lead multiple components of multifaceted communications and change management programs.
• Strong content strategy and storytelling skills across channels such as events, blogs, videos, presentations, talking points, and emails.
• Ability to translate complex technology concepts into compelling content for key stakeholders.
• Collaborative and relationship-oriented approach, with the ability to work across the firm.
• Innovative thinking and desire to continuously learn and develop creative approaches.
• Independent, consultative approach and ability to make strategic recommendations at all organizational levels, particularly when consulting with senior leaders.
• Ability to coach team members in executive, internal, and external communications.
• Focus on quality while balancing pace and perfection.
• Ability to demonstrate the impact of communications.

Nice To Haves

• Financial services background preferred.

Responsibilities

• Set communications strategies and messaging with the Vice President, Fidelity Retail Communications.
• Lead, design, and execute communications programs supporting leaders in the Fidelity Brokerage and Fidelity Wealth businesses.
• Advise senior leaders on executive communications, associate engagement, and change management best practices.
• Partner with business functions including HR, Strategy and Finance, Meetings and Events, and Change Management.
• Develop communications programs that inspire associates across Fidelity’s retail businesses.
• Coach team members to develop their skills in executive, internal, and external communications.
• Demonstrate the impact of the communications delivered by the team.

Benefits

• Comprehensive health care coverage and emotional well-being support.
• Market-leading retirement benefits.
• Generous paid time off and parental leave.
• Charitable giving employee match program.
• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources for career development.
• Depending on position and eligibility, bonus or other variable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director