Director, Communications

MERGE•Boston, MA

7d•$88,450 - $129,750•Hybrid

About The Position

MERGE is a marketing and technology agency focused on health and wellness, using storytelling and technology to create human-centered brand experiences. The Director, Communications owns how MERGE communicates internally and leads internal and corporate communications from strategy through execution. The role keeps employees informed, aligned, and connected, particularly during periods of growth and change. The Director develops the internal communications strategy, establishes the organization’s communication cadence, and manages channels such as the intranet, email, newsletters, and collaboration platforms. They lead communications for high-stakes initiatives and organizational change, including digital integrations, platform migrations, mergers and acquisitions, operating-model shifts, and structural changes. The role also advises and equips executives and managers to communicate consistently, handles sensitive announcements, and partners across business units to align internal and external messaging. The position produces and oversees content including executive communications, leadership emails, intranet updates, newsletters, town-hall presentations, video scripts, and success stories. It measures communication performance and uses data to improve engagement and alignment. The Director sets goals, mentors team members and partners, and serves as a trusted communications advisor. The role also uses AI to scale and improve communications while preserving a clear, human voice.

Requirements

At least 5 years of experience in internal, corporate, or change communications, with a record of leading employee communications in fast-paced, changing environments.
Deep expertise in corporate communications and change management, including M&A, digital and platform migrations, operating transitions, and structural realignments.
Hands-on experience managing a full suite of internal channels, including intranet, email, newsletters, and modern collaboration and communication platforms.
Fluency with change-management frameworks and a repeatable process for reaching goals, meeting timelines, and engaging stakeholders.
Superior writing and editing skills, including the ability to turn complex, high-stakes information into clear, compelling, human messaging.
Strong executive presence and ability to earn trust, coach senior leaders, and handle confidential moments with discretion and judgment.
A data-informed approach to measuring communications effectiveness and improving it continuously.
Curiosity about how AI is reshaping communications and motivation to bring modern solutions to the work.
Bachelor’s degree in Communications, PR, Marketing, or a related field.
Applicants for US employment must be authorized to work in the United States without current or future visa sponsorship.

Responsibilities

Develop and run an internal communications strategy aligned with MERGE’s goals and values.
Establish and manage the cadence of leadership updates, all-hands meetings, town halls, organizational announcements, and routine communications.
Manage and improve internal communications channels, including the intranet, email, newsletters, and collaboration platforms, maintaining a consistent, on-brand voice.
Lead communications planning and execution for major corporate initiatives, partnering with stakeholders to develop clear messaging.
Apply change-management frameworks to assess readiness, sequence communications, and support employees through digital integrations and organizational shifts.
Coach executives and managers on communicating change and provide talking points, toolkits, templates, and FAQs.
Handle confidential and time-sensitive announcements with discretion and judgment, ensuring information is accurate and timely.
Partner across business units to align internal and external messaging with company goals and ensure employees hear news first.
Write and oversee internal content, including executive messaging, leadership emails, intranet updates, newsletters, town-hall presentations, video scripts, and success stories.
Monitor, analyze, and report on communications performance, using data to refine strategy and demonstrate impact.
Set goals, mentor team members and partners, and model high standards for communications craft and care.
Serve as a credible communications advisor to leaders across the agency.
Use AI to scale and improve communications while preserving a human, authored voice.