Store Manager (Store 3485)

GameStop•Rosindale, MA

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests and providing outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals, promote guest loyalty and repeat business, and maintain an appealing, clean, and organized store. The Store Manager supervises retail staff, with team size varying based on store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The position oversees guest service, staffing, associate development, scheduling, payroll, merchandising, inventory, loss prevention, store safety, financial procedures, and administrative operations. The Store Manager leads the team in meeting sales, profit, and shrink goals and ensures company policies, procedures, and initiatives are followed. The role requires 40 hours per week, with flexibility for extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. Pay range: $21.00–$29.00.

Requirements

Must provide proof of identity and eligibility to work legally in the United States.
Must be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Strong interpersonal skills and an outgoing, welcoming personality.
Ability to provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team while completing assigned tasks in a timely manner.
Ability to meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace standards.
Ability to operate a Point-of-Sale (POS) computer system.
Basic math and alphabetizing skills; ability to complete paperwork properly.
Ability to follow and convey written, oral, or diagrammed instructions.
Ability to perform financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and flexibly work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure constructively and adapt to stressful situations without negatively affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, good judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores located on military bases, a working understanding of military ranks and related insignia, or the ability to acquire this understanding during onboarding.

Responsibilities

Manage and lead store operations in a multiunit capacity.
Provide and model best-in-class guest service, including greeting guests, addressing questions and concerns, assisting with gaming needs, explaining promotions, recommending products, applying selling behaviors, and thanking guests.
Support the complete shopping environment, including visual and operational elements, sales initiatives, and guest relationships that encourage sales and repeat business.
Process purchases and returns accurately through the Point-of-Sale (POS) system and respond to guest comments and questions in person or by phone.
Promote GameStop guest benefits, including reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates; ensure associates complete onboarding, job training, and compliance training before opening or closing a shift alone.
Communicate with store associates and the District Manager to implement store initiatives, set guest-service expectations, and train staff on job duties, policies, procedures, practices, and guidelines.
Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines, account for breaks and meals, maintain appropriate staffing, approve payroll, enter paid time off, edit time records, and verify payment for all time worked.
Provide timely recognition and performance feedback, including written feedback in the Workday / HR service management system.
Maintain clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct store and district or regional inventory counts; stock and restock merchandise and keep sales-floor products represented, organized, and alphabetized.
Protect company assets through inventory control, loss-prevention and safety practices, scam awareness, required bank deposits, and appropriate inspection of associates’ packages or belongings at closing or shift end.
Lead the store team in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily transactions; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make bank deposits according to guidelines.
Verify shipments, record discrepancies or shortages in the POS system, conduct inventory counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Monitor associate and guest safety, address hazards immediately, and promptly report injuries according to company guidelines.
Maintain neat and organized store records and files and keep manuals current.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.