Store Manager (Store 1669)

GameStop•Fairfield, OH

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, delivering outstanding service, and supporting the store environment to meet or exceed sales and profit goals. The role includes maintaining an inviting, organized shopping environment, sharing product and gaming knowledge, building guest loyalty, and supervising retail staff. The Store Manager also leads in a multiunit capacity and may oversee store operations across multiple units.

Requirements

Proof of identity and eligibility to legally work in the United States.
Must be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Outgoing, welcoming personality and strong people skills; ability to provide genuine, individualized assistance to every guest.
Clear verbal and written English communication and listening skills, in person and by phone.
Ability to work independently and lead a team, meet leadership expectations, and complete assigned tasks on time.
Ability to operate a POS computer system and perform basic mathematics, alphabetizing, and required paperwork.
Ability to follow written, oral, or diagram instructions and convey instructions to others; execute financial tasks in accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment; manage pressure, adapt to stressful situations, solve problems, and use good judgment.
Reliable and trustworthy; able to work alone.
Work 40 hours per week and be flexible to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to stand and move throughout the store unassisted for up to 12 hours per day; bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 pounds from ground level to at least 4 feet.
For stores on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Provide and model best-in-class guest service, including greeting guests, responding to questions and concerns, assisting with gaming needs, explaining promotions, recommending products, applying selling behaviors, and thanking guests.
Support the overall shopping environment, sales initiatives, visual presentation, store operations, and guest relationships that drive sales and repeat business.
Process purchases and returns accurately through the POS system and respond promptly and professionally to guest inquiries in person and by phone.
Promote GameStop guest benefits, including the reservations, trade-in, and Pro Rewards programs.
Recruit, interview, hire, assess, develop, and retain associates; ensure they complete onboarding, job, and compliance training before independently opening or closing a shift.
Communicate regularly with store associates and the District Manager to implement store initiatives and train associates on their responsibilities, policies, procedures, and practices.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers; schedule associates according to guidelines, account for breaks and meals, and maintain appropriate staffing levels.
Approve payroll, enter paid time off, make time edits, verify payment for all hours worked, and provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Maintain neat, clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily; perform inventory counts, stock and restock merchandise, and keep sales-floor products organized and alphabetized.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, package or belongings inspections when appropriate, and required bank deposits.
Lead the team in meeting or exceeding sales, profit, and shrink goals and complete associated administrative and operational duties.
Accurately count, balance, and reconcile daily transaction totals; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make bank deposits according to guidelines.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Maintain awareness of associate and guest safety, address hazards promptly, and report injuries according to company guidelines.
Keep store records and files organized and ensure manuals are up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.