EyeBuyDirect - Store Manager 1 - Philadephia, PA

EssilorLuxottica Group•Philadelphia, PA

1d•Onsite

About The Position

We are looking for a passionate and entrepreneurial Store Manager to lead Eyebuydirect's first retail location. This role is responsible for building and leading a high-performing team, delivering an exceptional customer experience, driving business results, and ensuring seamless coordination across retail and vision care operations. The ideal candidate is an inspiring, hands-on leader who thrives in a fast-paced environment, embraces innovation, and is excited to help build Eyebuydirect's omnichannel customer experience. They are customer-focused, highly collaborative, and committed to creating an engaging and inclusive environment for both customers and team members.

Requirements

High School graduate or equivalent
4+ years management/supervisory experience, preferably in an eyecare/healthcare setting
A proven track record of delivering results and growth
Excellent business and financial acumen including operational analysis
Strong communicator and listener
Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

Nice To Haves

College degree or equivalent
ABO Certification

Responsibilities

Represents and communicate Eyebuydirect’s values to customers and team members.
Leads store performance and delivers an exceptional customer experience across retail and eyecare operations.
Recruits strong talent and support succession planning. Coaches and develops a high-performing, customer-focused team.
Partner with doctors and eyecare teams to maintain high standards of patient care and efficient workflows.
Supports eyecare activities, including exam booking, insurance verfitication, pre-test, and tele-optometry workflows.
Maintain a strong understanding of the eyecare business and use that knowledge to improve patient experience and business results.
Review store performance and financial results, identify opportunities, and recommend actions to improve customer experience, efficiency, and profitability.
Manage store expenses, including labor, supplies, and vision insurance claim accuracy.
Oversee daily store operations and provide team members with on-the-job training and support in line with Company policies and procedures.
Manage daily scheduling and payroll for the entire store team.
Maintains inventory accuracy through proper inventory management procedures.
Lead the adoption of new technology, processes, and continuous-improvement initiatives.
Supports marketing team in identifying and leading local marketing and community outreach opportunities.
Ensures all Company approved safety programs are implemented and maintained.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other duties as assigned or as business needs.