Store Manager- Hotel Chocolat

Mars•Chicago, IL

19h•$54,042 - $81,063•Onsite

About The Position

The Store Manager is responsible for leading and managing our Food, Beverage & Retail operation so that it is commercially successful, delivering profitable sales growth and increasing the profile of the Hotel Chocolate brand by continuously and consistently exceeding our customer experiences. You’ll be a people focused and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.

Requirements

5+ years of previous management experience in a retail environment or within a premium retailing or food and beverage operator.
Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer preferred
Leadership skills experience which includes coaching, team development, motivation and communication.
Previous experience of leading a team of direct reports (10+)
Able to sell and lead by example by giving great customer experience.
Able to drive high performance through the beating of sales forecasts and achievement of KPI’s
Strong understanding of Microsoft Excel, Word, and Outlook.
A confident communicator, with the ability to recognize when you need to flex your communication style.
All applicants must have permanent legal authorization to work in the United States. Mars does not sponsor employment visas for this role.

Nice To Haves

Bachelor’s degree preferred.
Previous knowledge of Food Hygiene, Allergens and Health & Safety compliance a plus
Previous stakeholder management experience is a plus

Responsibilities

Recruiting talented and enthusiastic people who enjoy talking to and serving customers develop and coach them to deliver profitable sales growth through a great customer experience.
Drive high performance through setting clear objectives and giving regular feedback and reviews.
Motivate your store teams to achieve their full potential and to seek continuous improvement from yourself and your team.
Create a culture that has a can-do spirit and is constantly striving to do better and influence your team to work and think in this positive spirit.
Take responsibility to drive your own development and maintain a personal growth mindset.
Assist in developing a culture of recognition, incentive and reward within the district and wider business.
Nurture and develop your team to achieve our goals and their personal goals so that everyone can share in the success that we create.
Uphold the highest operational standards within your store as per our Retail Excellence standards.
Understand Hotel Chocolat’s Mission and Business, Brand and People Shapers and ensure that all activity within your role is aligned to this.
Create a store specific plan which makes your business profitable, by knowing your store, your team, and your customers.
Seek out opportunities to drive sales and innovation, harnessing ideas from your team and customer feedback.
Consistently monitor your results and take action to achieve targets and deliver budgets.
Plan effective schedules to manage payroll costs.
Identify and manage risk to the business and take responsibility for ensuring the actions of you and your team are safe, secure and compliant with all relevant legislation, Hotel Chocolat policies and procedures.
Identify and share best practice within your store teams and with the wider Retail Management team.
Attend and contribute at District Meetings and company events.
At the direction of the District Manager and as reasonably required by the needs of the business, travel to and support stores within other Districts and travel to company offices and sites around the United States.
Collaborate effectively with stakeholders across your District and the wider business to achieve your aims and objectives.
Support and drive company initiatives and in store experiences.
At the direction of the District Manager, lead and deliver assigned projects.
Complete other reasonable, ad-hoc duties and take on additional responsibilities as requested by the District Manager.
Responsible for all aspects of Health and Safety within your store and to always ensure that you and your team trade safely and legally.
Act as the Personal License Holder for the sale of alcohol within your stores, ensuring all Team Members are compliant with procedure.