Hotel Manager

Mountain Modern Jackson•Jackson, WY

2h•Onsite

About The Position

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. OUR VALUES We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We have Fun JOB OVERVIEW The Hotel Manager directs and manages all of Mountain Modern’s operational functions and is responsible for all aspects of the guest and employee experience. This role is responsible for providing effective leadership to all in accordance with the organization’s policies and must ensure compliance with applicable laws and regulations. In addition, The Hotel Manager acts as General Manager in the General Manager’s absence, as requested.

Requirements

Bachelor’s degree in hospitality management or equivalent field of study and/or progressive industry experience
Ten years of progressive leadership experience in hotel operations
Strong customer service aptitude and ability
Strong analytical and reasoning skills
Extensive knowledge of yield and revenue management
Understanding of budgetary and fiscal responsibility
Excellent verbal and written communication skills
Excellent organizational and time management skills
Excellent problem solving and conflict resolution skills
Be an active team player and ability to collaborate across teams

Responsibilities

Ensures compliance with Marriott standards of product, quality, and operational performance
Provides oversight and accountability for guest service recovery and problem resolution
Reviews and evaluates feedback from guests both written and verbal, and the demonstrates the ability to proactively identify and respond to related opportunities and trends
Thoroughly understand all duties of all staff and departmental functions
Ensures the frequency and effectiveness of internal communication systems and practices
Implements and manages daily quality processes including goal communication
Plans, organizes, chairs, attends and/or participates in various meetings such departmental staff meetings, staff quality teams, staff celebrations and other staff events
Maintains a felt presence at the Hotel and is visible and available at all hours
Sets an example to all employees by demonstrating a commitment to company values and beliefs through work ethic, integrity, and respect
Leads in a manner that fosters an environment of diversity, equity, inclusion, and belonging
Provides visionary leadership and a perspective of optimism and action
Is seen as a prominent leader in ensuring the excitement and effectiveness of hotel internal recognition programs
Ensures employee development and succession planning
Interviews, hires, trains, hotel employees and completes performance evaluations
Maintains responsibility for hotel employee performance management including recommendations for discipline and/or termination when appropriate
Communicates both verbally and in writing to provide clear direction to staff
Ensures departmental labor standards are maintained and provides oversight and approval for overtime when necessary
Provides oversight of departmental expenditures and authorizes any costs above and beyond budgeted and or anticipated amounts
Oversees the hotel’s P&L process to ensure all receipts are accounted for in the correct month.
Provides oversight for financial processes including budgeting, forecasting, expense line-item management
Responsible for hotel safety and security and related systems, processes and procedures
Conduct daily walks of the property to identify issues before they arise
Works closely with the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation to ensure profitability and consistency
Performs any other job-related duties as assigned