Hotel Manager

Four Seasons • Boston, MA

7d • Onsite

About The Position

Four Seasons Hotel One Dalton Street, Boston is seeking a dynamic Hotel Manager to drive profitability and enhance the guest experience. This role requires a strong leader with a passion for luxury hospitality, a keen business acumen, and the ability to foster a positive work environment in a unionized city. The Hotel Manager will be instrumental in achieving ownership goals, collaborating with various departments and external partners, and ensuring the highest standards of service and operational excellence. This position offers a unique opportunity to shape the future of a premier luxury hotel in the heart of Boston.

Requirements

• Strong focus on driving profitability and improving NOI to meet ownership goals.
• Ability to embrace local community, collaborate with local influencers and establish connections.
• Background in Food & Beverage preferred.
• Strong leadership skills to manage employees in an active union city with different cultural backgrounds.
• Understand the expectations to compete and collaborate with Four Seasons Hotel Boston.
• Experience in cohesively working with Commercial team to exceed DNC, NTB and HRG goals from an operational capacity.
• General role model of Evolve Leadership Behaviors, inspirational and motivational leader with excellent emotional intelligence.
• Strong Food & Beverage knowledge and experience will be critical for ownership deliverables and forging a new dynamic partnership with existing and new third party restaurants.
• Track record of strong performance in all Four Seasons KPIs in current role.
• Strong understanding or experience with KPIs for Hotel Manager role.
• Must possess and exude a strong sense of sophistication and style.
• Ability to develop Operational PC leads for career growth and next steps while influencing operational excellence in hotel through divisional and department head performances.
• Project management and renovation experience will be important to navigate short and long-term operational project initiatives.
• Comfortable dealing with an experienced developer who lives onsite and is regularly involved as well as regular ownership exposure.
• Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.
• Demonstrates a commitment to DIB efforts, effectively listening for understanding and enhancing the culture.
• Knowledge/experience of union environment – the ability to partner with the Director of P&C on labor issues and union avoidance.
• Strong culture carrier with a hands-on leadership style.
• Ability to lead a young management team in supporting their growth and push performance.
• Sustain high morale and energy of a team, while incorporating a culture of accountability.
• Compete as the employer-of-choice in a local playing field that is saturated with luxury properties and competing industries.
• Strong residential experience is a plus.
• Experience in overseeing a Forbes 5 Star rated Spa preferred.
• High-touch product passion with a strong eye for detail.
• Strength in establishing relationships with heavy base of HRGs, ELITE guests, VIPs, residents, and local patrons.
• Passion for product and service innovation are necessary in support of performance targets.
• Strong business acumen is essential for developing trust and support from ownership.
• Collaborate with the hotel and residences to deliver financial results and understand mixed-use financial makeup.
• Aggressive approach to improve F&B profitability.
• Creativity to find and deliver on new revenue opportunities.
• Optimizing the utilization of shared services roles ad departments between One Dalton and NY Downtown.
• Strong focus on creating loyalty in the market, given this is a new Four Seasons with another Four Seasons property in town.

Nice To Haves

• Background in Food & Beverage preferred.
• Strong residential experience is a plus.
• Experience in overseeing a Forbes 5 Star rated Spa preferred.

Responsibilities

• Drive profitability and improve Net Operating Income (NOI) to meet ownership goals.
• Embrace the local community, collaborate with local influencers, and establish connections.
• Work with the local team to maintain a profitable and dynamic Food & Beverage division.
• Partner with the Zuma & LPM management team.
• Manage employees in an active union city with different cultural backgrounds.
• Compete and collaborate with Four Seasons Hotel Boston.
• Work cohesively with the Commercial team to exceed DNC, NTB, and HRG goals from an operational capacity.
• Develop and execute cross-departmental activations and guest experiences, including special events, moments of wonder, lobby décor/ambiance, festive season, shopping cart ideation and development, elite experiences, and F&B events, in coordination with PR/Marketing.
• Serve as a role model of Evolve Leadership Behaviors, demonstrating inspirational and motivational leadership with excellent emotional intelligence.
• Maintain presence in the operation to build engagement with staff, customers, and residents.
• Leverage strong Food & Beverage knowledge and experience for ownership deliverables and partnerships with third-party restaurants.
• Achieve strong performance in all Four Seasons KPIs and understand KPIs for the Hotel Manager role.
• Develop Operational PC leads for career growth and influence operational excellence through divisional and department head performances.
• Manage project management and renovation initiatives.
• Deal with an experienced developer who lives onsite and regular ownership exposure.
• Connect with staff at all levels, demonstrating emotional intelligence to attract and retain talent.
• Demonstrate commitment to DIB efforts, listening for understanding and enhancing the culture.
• Partner with the Director of P&C on labor issues and union avoidance.
• Lead with a hands-on leadership style and strong culture-carrying abilities.
• Lead a young management team, supporting their growth and driving performance.
• Sustain high morale and energy within the team, incorporating a culture of accountability.
• Compete as the employer-of-choice in a market saturated with luxury properties and competing industries.
• Collaborate with Zuma & LPM to promote and support the hotel’s vision.
• Establish strong relationships with HRGs, ELITE guests, VIPs, residents, and local patrons.
• Innovate product and service to support performance targets, elevating guest experience through creative programming and product evolution.
• Collaborate with the hotel and residences to deliver financial results and understand mixed-use financial makeup.
• Aggressively improve F&B profitability.
• Identify and deliver on new revenue opportunities.
• Optimize the utilization of shared services roles and departments between One Dalton and NY Downtown.
• Create loyalty in the market, given the presence of another Four Seasons property in town.

Benefits

• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed