Store Manager - Retail Region #2 Bench

Goodwill of Colorado•Denver, CO

17h•Onsite

About The Position

Goodwill of Colorado is hiring a Bench Store Manager to support its Denver Metro region, including Denver, Arvada, Aurora, Golden, Lakeside, and Lakewood. The Store Manager is accountable for meeting financial goals and generating the revenue and donations that support Goodwill’s mission operations and community programs. This hands-on leadership role oversees multiple retail functions and develops and motivates staff while taking an active part in daily operations. It is not an entry-level management position. The manager drives store profitability through budgeting, financial reporting, profit and loss management, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, and competitive pricing. The role also includes building community rapport, providing customer service, and empowering employees to achieve professional and personal goals. Store operations include collecting donations; processing and merchandising donated products; managing waste, recycling, and warehousing; and providing excellent customer service. The Bench Manager may be assigned to locations beyond their immediate geographic area to cover planned or unexpected absences, support team training and development, collaborate with other managers to improve store performance, and contribute to business development. The role may require varied schedules, including weekdays, weekends, evenings, and holidays, and work at different locations within the assigned region. The manager may need to be on call for after-hours alarm notifications and report to Goodwill administrative offices for training or meetings. Full-time retail employees are eligible for medical, dental, vision, short- and long-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, and voluntary supplemental benefits. Paid leave includes vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Employees may contribute to the retirement plan on a pre-tax or Roth basis; participation requires being at least 18 years old. Goodwill of Colorado is eligible for the Public Service Loan Forgiveness Program. This position is also eligible for DailyPay, a voluntary benefit that provides access to earned pay on the employee’s schedule.

Requirements

At least 3 years of experience as a Store Manager or in a similar role, with accountability for business success, operations, and financial results.
Proficiency with office equipment, office software such as Word and Excel, web-based applications such as UKG, and corporate email and calendar tools such as Outlook.
Organizational skills to manage multiple projects, people, and retail store functions.
Ability to work in a deadline-pressured environment and adapt to changing circumstances.
Understanding of marketing and retail principles, production processes, quality control, and timely and efficient product output.
Ability to create, review, and interpret statistical information to improve store performance.
Understanding of budget creation and implementation.
Ability to make difficult decisions and be accountable for overall retail store performance.
Ability to provide performance feedback and reviews, develop internal talent, and advance organizational goals.
Ability to develop succession strategies and identify, train, and develop talent and leadership.
Experience and ability to empower teams to manage and lead departments or functional areas.
Effective verbal and written communication skills, including the ability to communicate with all levels of the organization.
Interest in and empathy for people with disabilities and disadvantages.
Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
Ability to work at other stores within the assigned region based on business needs.
Ability to work varied schedules, including weekdays, weekends, evenings, and holidays, and any hours needed to provide store coverage and supervision.
Ability to report on time to any location within the assigned region and to Goodwill administrative offices in Colorado Springs and/or Denver for assigned training or meetings.
Applicants and employees must undergo a motor vehicle record and background check. For driving company vehicles or receiving mileage reimbursement, the stated insurance requirements include a valid Colorado driver license and compliance with applicable vehicle-operation laws; personal vehicles used for company business must also be insured and roadworthy.
Must disclose moving traffic violations or vehicle crashes from the last five years for consideration under the company’s vehicle insurance requirements.
Candidates must attach a resume to their application to be considered.

Nice To Haves

A bachelor’s degree or an equivalent combination of education and experience.
Ability to drive for company business.

Responsibilities

Work with other Retail Store Managers and the reporting Director to establish goals and objectives for increasing sales and donations.
Develop and deliver the store budget and refine operating procedures to improve expense-to-revenue ratios.
Conduct store meetings to communicate expectations and track progress toward goals.
Promote employee safety and ensure the store adheres to OSHA, CARF, and applicable safety standards.
Obtain certification on and use equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to train staff, support safe operations, and move or store donated products as needed.
Lead, manage, and empower store staff to support safety, productivity, and performance.
Manage hiring, performance management, employee goal setting, and recommendations toward termination for employees in at least one department.
Maintain current knowledge of and follow Goodwill policies, the Employee Handbook, safety standards, and other applicable policies.
Oversee the sales floor, storefront, donation center, production areas, internal product movement, storage facilities, and E-Commerce area.
Support the organization’s corporate culture while contributing to culture change and process improvement.
Cover planned or unexpected absences at assigned stores, facilitate team growth and training, collaborate with management personnel, and contribute to business development initiatives.
Manage store operations including donation collection and processing, merchandising, waste and recycling, warehousing, loss prevention, point-of-sale systems, product quality, pricing, and customer relations.
Be available for after-hours alarm notifications and provide store coverage and supervision as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability coverage
Long-term disability coverage
Life and accidental death and dismemberment coverage
Flexible spending accounts
Voluntary supplemental benefit offerings
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave
Retirement plan with pre-tax or Roth contributions
Eligibility for the Public Service Loan Forgiveness Program
DailyPay access to earned pay on the employee’s schedule