Store Manager Cincinnati
About The Position
At WhiteWater Express, the Store Manager helps cultivate team culture, ensure customer satisfaction, and develop future leaders. The role supports day-to-day car wash operations, particularly when the General Manager is not onsite, and leads team members while maintaining operational efficiency, safety and service standards, staff development, and revenue performance. The Store Manager reports directly to the General Manager. The position offers a base salary of $47,500 to $55,000, based on assigned location, plus potential performance-based bonus payments under the company incentive plan. Bonus payments vary with results and are not guaranteed. The role requires flexibility to work 45–50 hours per week and adjust as business demands require. The position involves working outdoors in varying weather and being on one's feet in a fast-paced environment.
Requirements
- High school diploma or equivalent; a combination of experience and/or education will also be considered.
- 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
- Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
- Strong leadership and sales skills, including the ability to coach and develop team members to meet and exceed goals.
- Excellent verbal and written communication skills and proven conflict-resolution abilities.
- Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
- Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
- Ability to lift and carry up to 50 lbs.
- Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
- Ability to stand, walk, bend, and move throughout a shift in a fast-paced environment.
- Flexibility to work 45–50 hours per week and adjust as needed to meet business demands.
Nice To Haves
- Car wash experience is not required.
Responsibilities
- Cultivate a positive, customer-focused workplace culture through team development and coaching.
- Assist in selecting, developing, and retaining team members.
- Lead all General Manager responsibilities when the General Manager is absent.
- Deliver a safe, clean, five-star experience for customers and employees.
- Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
- Educate customers about wash products, packages, memberships, and promotions.
- Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
- Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues.
- Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
- Drive revenue growth by coaching team members and optimizing customer interactions.
- Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
- Uphold company policies and enforce safety protocols.
- Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
- Perform other duties as assigned to ensure smooth operations.
Benefits
- Performance-based bonus potential under the company incentive plan; payments vary with results and are not guaranteed.
- Comprehensive medical, dental, and vision benefits.
- Paid time off.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Career advancement pathways.
- Free weekly car washes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
