Store Manager - Kay Jewelers - Shoppes of Benton

KAY•Benton, AR

4d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is responsible for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates expectations and corporate initiatives, coaches staff, and ensures consistent representation of the brand. The role develops sales strategies, reviews reports and store operations to identify trends and improvement opportunities, and collaborates with nearby Signet managers. The Store Manager recruits and develops talent, supports onboarding and ongoing training, maintains open communication, and works to create a respectful and inclusive workplace. The position also requires maintaining store standards and policy compliance, responding to management directives and merchandise or information requests, and improving sales performance and profit margins through control of discounting, expenses, payroll, and repair departments. Managers should aim for a five-day, 40-hour work week during non-peak periods, with opening and closing shifts scheduled as needed; hours increase during peak selling periods. Regular attendance is essential. The role may require travel to training sessions and business meetings, including air and overnight travel.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally via email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to understand and thoroughly explain detailed information.
Reliability and dependability.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, as required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Set and communicate performance expectations, explain corporate strategy and initiatives, and ensure team members understand how their work supports company goals.
Coach and develop store staff to represent the brand consistently in customer interactions and store visuals and marketing execution.
Deliver an exceptional customer experience through personal selling, training, customer outreach, communication, follow-up, and clear expectations; empower team members to resolve customer issues within established parameters.
Compile and follow up on customer requests.
Attain sales projections and quotas by developing strategies to maximize personal and team sales potential.
Observe store operations, review reports, identify successes and improvement opportunities, analyze trends and root causes, and develop plans to address issues.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise or service needs and excesses.
Implement initiatives that change behaviors and produce results, and collaborate with nearby Signet Store Managers on shared objectives and efficient use of resources.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor performance and progress against expected behaviors; maintain open communication and encourage participation and idea sharing.
Maintain accurate team-member data in system records so team members receive eligible Total Rewards.
Establish a positive and professional workplace where team members, guests, and vendors are respected and valued.
Respond promptly and accurately to management directives, merchandise transfer and inventory requests, and requests for information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, sales requirements, customer traffic, coverage, and time to coach and develop the team; perform additional duties and projects as assigned.
Maintain consistent, regular scheduled attendance.