Store Manager - Kay Jewelers - Mall of Abilene

Signet Jewelers•Abilene, TX

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager sets and communicates performance expectations, develops staff, represents the brand consistently, and executes corporate initiatives. The role analyzes performance and operational reports, identifies trends and improvement opportunities, develops plans to achieve sales goals, and communicates relevant competitor activity and merchandise or service needs to management. The manager recruits and develops talent, delivers onboarding and ongoing coaching, maintains team member records, and promotes a respectful and inclusive workplace. The position also requires maintaining store presentation and cleanliness, following company policies, responding to management directives and inventory or merchandise requests, and controlling discounting, expenses, payroll, and repair departments to improve sales performance and profit margins. The schedule includes a mix of opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. During non-peak periods, the manager should aim for a five-day, 40-hour work week. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, and work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, delegate effectively, and explain detailed information thoroughly.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations and corporate initiatives, and coach staff on brand representation, store visuals, marketing, and goal achievement.
Ensure team members and the manager deliver exceptional customer experiences through training, outreach, communication, follow-up, and issue resolution.
Compile and follow up on customer requests.
Attain company sales projections and quotas and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational issues, and develop plans to address opportunities and improve results.
Keep management informed about competitors’ marketing, merchandising, and payment programs, and changing merchandise or service needs.
Collaborate with other Signet store managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop team members in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor team member performance and behaviors; maintain accurate team member data in system records.
Promote a positive, professional, respectful, and inclusive workplace for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations and coverage, including opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent regular scheduled attendance.