Store Manager - Kay Jewelers - Mall of Abilene

KAY•Abilene, TX

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates expectations and company initiatives, develops employees, drives sales, analyzes performance and operations, and maintains the store’s presentation and compliance with company policies. The manager works a schedule that supports store operations and team development, including opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. Regular scheduled attendance is an essential job function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, delegate effectively, and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information; reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability to work weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, company strategy, and corporate initiatives; ensure team members understand how their performance contributes to company success.
Coach and develop staff to represent the brand consistently and execute store visuals and marketing.
Ensure the team and self deliver an exceptional customer experience through training, customer outreach, communication, follow-up, and clear expectations.
Empower team members to respond to and resolve customer issues within established parameters; compile and follow up on customer requests.
Attain sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, identify successes and improvement opportunities, analyze reports and trends, and develop plans to address operational issues.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management of changing merchandise and service needs or excesses.
Collaborate with other Signet store managers in the area to share information, use resources efficiently, and meet shared objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor employee performance; maintain open communication and accurate team member data in company systems.
Establish a positive, professional and inclusive work atmosphere in which team members, guests, and vendors are respected and valued.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain the neatness and cleanliness of the location and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that includes opening and closing shifts, weekdays and weekends, based on operating hours, sales needs, customer traffic, coverage, and coaching and training needs; work additional hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent regular scheduled attendance.