Store Manager - Kay Jewelers - Shoppes of Benton

Signet Jewelers•Benton, AR

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates expectations and corporate initiatives, coaches staff, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The role drives sales goals, analyzes performance and operational reports, identifies trends and opportunities, and develops plans to address issues. It also oversees hiring, onboarding, ongoing development, team performance, and accurate team-member records. The Store Manager maintains store cleanliness and policy compliance, responds to management directives and information requests, and supports effective collaboration with other Signet store managers. The schedule is based on store needs and includes a combination of opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular attendance is an essential function. The position regularly involves weekends, evenings, holidays, and extended hours, and may require travel to training sessions and business meetings, including air and overnight travel.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals and expectations, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach with hands and arms, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Communicate performance expectations, corporate initiatives, and strategies, and ensure team members understand how to achieve store goals.
Coach and develop staff to represent the brand consistently in customer interactions and in execution of store visuals and marketing.
Personally sell and develop strategies to maximize personal and team sales while attaining company projections and quotas.
Ensure team members and the Store Manager deliver exceptional customer experiences through training, customer outreach, communication, clear expectations, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Review and analyze reports; identify trends, operational successes, root causes, and opportunities for improvement; and develop plans to address issues.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, communicate expectations, and monitor performance and progress against desired behaviors.
Maintain open communication with team members and management and encourage participation and idea sharing.
Maintain accurate team-member data in system records so eligible Total Rewards are received.
Establish a positive, professional, inclusive work atmosphere in which team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise-transfer and inventory requests, and requests for information.
Maintain the neatness and cleanliness of the store and ensure compliance with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Plan and work a schedule that supports store operations, sales, customer traffic, store coverage, and time for coaching and training; work opening and closing shifts and weekdays and weekends as needed.
Collaborate with Signet store managers in the same mall or nearby area to support communication, resource use, and shared objectives.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.