Store Manager - Tulsa Premium Outlet, Hollister

Abercrombie & Fitch•Tulsa, OK

1d•Onsite

About The Position

The Store Manager is the leader of the store location and is accountable for staffing, training, developing, and retaining part-time and full-time employees, including management career development. The role oversees store operations, including staffing and hours management, asset protection, salesfloor and stockroom organization, inventory, replenishment, and omnichannel operations. The Store Manager upholds company standards and policies, creates a strong customer experience through customer engagement, and ensures brand presentation standards are followed. The position also involves coaching associates to build product knowledge and brand awareness, recruiting and hiring management and non-management employees, managing schedules and payroll, using reports to inform decisions, protecting store assets, maintaining the store, and completing opening and closing routines. The Store Manager operates register and point-of-sale systems and represents the brand and company culture and values.

Requirements

At least 2 years of store management experience or relevant supervisory experience in a customer-facing role.
Proven ability to drive business results in a fast-paced retail environment.
Excellent communication, leadership, and interpersonal skills.
Ability to build relationships and collaborate effectively.
Proven results in assessing and developing talent.
Strong critical-thinking and problem-solving skills.
High attention to detail, thoroughness, and accuracy while multitasking.
Self-motivated, with the ability to take initiative.
Strong customer focus and knowledge of current fashion trends.

Responsibilities

Oversee salesfloor and stockroom operations to ensure excellent customer service and smooth operations.
Coach staff on product knowledge and brand awareness to help drive sales.
Ensure visual displays follow brand and corporate direction.
Recruit, hire, train, and develop management and non-management associates.
Manage staffing, scheduling, and payroll.
Oversee inventory, replenishment, stockroom, and omnichannel operations.
Analyze reports to inform decision-making.
Protect store assets and oversee store maintenance.
Perform opening and closing routines.
Operate register and point-of-sale systems.
Represent the brand and exemplify company culture and values.
Staff, develop, and retain part-time and full-time employees, including supporting management career development.
Uphold company standards and policies and promote customer engagement and brand presentation standards.