Assistant Manager - Wrentham Village Premium Outlet, Hollister

Abercrombie & Fitch Co.•Wrentham, MA

4d•Onsite

About The Position

The Assistant Manager is a multifaceted role combining business strategy, store operations, creativity, and people management. The position drives sales by analyzing business performance and delivering best-in-class customer service, while overseeing daily store operations and improving process efficiency. It also contributes creative expertise through floorset updates, styling recommendations, and product knowledge. As a talent leader, the Assistant Manager supports recruiting, training, engagement, and development. The role offers the opportunity to grow into future store leadership through the company’s promote-from-within philosophy.

Requirements

Bachelor’s degree or one year of supervisory experience in a customer-facing role.
Maintain a strong customer focus.
Knowledge of current fashion trends.
Drive to achieve results and exhibit a strong work ethic.
Strong communication and interpersonal skills.
Team-building skills and ability to coach others.
Take initiative and demonstrate confidence.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Ability to work in a fast-paced and challenging environment.

Responsibilities

Perform opening and closing routines.
Supervise the salesfloor and stockroom, ensuring excellent customer service and seamless operations.
Conduct staffing and scheduling operations and manage payroll.
Train and develop non-management staff.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Represent the brand and exemplify company culture and values.