Assistant Manager - Wrentham Village Premium Outlet, Hollister

Abercrombie & Fitch • Wrentham, MA

3d

About The Position

The Assistant Manager is a multifaceted role combining business strategy, operations, creativity, and people management. The role drives sales results by analyzing the business and delivering best-in-class customer service, while overseeing daily store operations, opening and closing routines, and efficient store processes. Assistant Managers contribute creative expertise through floorset updates, styling recommendations, and product knowledge. They lead talent activities including recruiting, training, engagement, and development. The company promotes from within and offers opportunities for Assistant Managers to grow into future store leaders.

Requirements

• Bachelor’s degree or one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and demonstrate a strong work ethic.
• Strong communication and interpersonal skills.
• Team-building skills and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while remaining detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to work in a fast-paced and challenging environment.

Responsibilities

• Perform opening and closing routines.
• Supervise the sales floor and stockroom to ensure excellent customer service and seamless operations.
• Conduct staffing and scheduling operations and manage payroll.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision-making.
• Protect store assets and perform inventory control.
• Operate register and point-of-sale systems.
• Fulfill omnichannel orders.
• Represent the brand and exemplify company culture and values.

Benefits

• Quarterly incentive bonus program.
• Paid time off.
• Paid volunteer day per year.
• Merchandise discount.
• Medical, dental, and vision insurance available.
• Life and disability insurance.
• Associate Assistance Program.
• Paid parental and adoption leave.
• 401(k) savings plan with company match.
• Training and development opportunities.
• Career advancement opportunities, with a promote-from-within philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level