Store Manager (Hourly)

CNG Holdings, Inc.•Oshkosh, WI

2d•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail Check ‘N Go, Allied Cash, or Cash Store locations within the CNG Holdings, Inc. family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers on financial products and services, handles customer requests and concerns, processes transactions, and ensures compliance with federal and state regulations and company policies. The position also coordinates store operations, staff development, scheduling, and training to support performance targets. The role may lead one or more Assistant Store Managers and requires travel among stores in the assigned district, with possible travel to neighboring districts and overnight stays. The work takes place in a call center, retail, or office environment and includes extensive cash handling, phone and computer use, standing, and lifting up to 50 pounds, with or without reasonable accommodations.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation consistent with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present product and service options to customers based on their needs, and educate customers about the product portfolio.
Use active listening to clarify customer information and address or diffuse complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage the cash drawer, deposits, and transfers between the safe and drawer; and, as applicable, complete bank deposits or pick-ups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer-provided information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store meet metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in providing excellent customer service and upholding the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.