Store Manager (Hourly)

CNG Holdings•Oshkosh, WI

About The Position

The Store Manager oversees the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, and store-level leadership. The Store Manager educates customers about available financial products and services, handles customer questions and concerns, and ensures transactions and store activities comply with applicable regulations and company policies. The position coordinates store operations, staff scheduling, training, and development to help achieve performance targets. It may involve leading Assistant Store Managers, supporting recruiting and onboarding in the district, traveling among stores, and covering other locations. The work takes place in a call center, retail, or office environment and includes extensive cash handling, phone use, standing, computer viewing and typing, and lifting up to 50 pounds.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Personal, reliable transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values of accountability, inclusivity, transparency, and focus.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present and explain available products and services to customers, helping them identify options that meet their needs.
Listen to customers, clarify information, address complaints, and escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; and move cash between secure storage and cash drawers.
Make bank deposits or perform bank pickups when assigned.
Balance batch receipts against store sales reports at the end of the day and help resolve overage or shortage discrepancies.
Verify customer information and process transactions accurately and in accordance with company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, staff development, and training to help the store meet metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and representing the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and, when requested, to neighboring districts; overnight travel may be required.
Perform other duties as assigned.