Automotive Repair Store Manager

Sun Auto Tire and Service•Conway, AR

13d•$80,000 - $160,000

About The Position

The Store Manager is the on-site leader of a Sun Auto Tire & Service automotive service and tire location, responsible for customer experience, team development, financial results, safety, and daily operations. This is a new location that is currently under construction. The manager partners with District leadership to drive sales, profitability, teammate engagement, and operational excellence while building a customer-first, safety-focused, high-performing team. The role includes recruiting, hiring, onboarding, training, coaching, and developing teammates; managing store performance and store-level profit and loss; maintaining parts and tire inventory in the point-of-sale system; resolving escalated customer concerns; coordinating with vendors and addressing facilities and equipment needs; and ensuring the store is clean, safe, organized, and compliant with company standards and applicable requirements. The position offers opportunities to grow into district, regional, and broader field leadership. The work takes place in an automotive shop and retail store, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations. The role requires standing and walking for extended periods, regularly bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 50 pounds as needed. Safety goggles or other personal protective equipment may be required.

Requirements

At least 5 years of experience in automotive service, tire, retail, or store management, with a strong track record in sales, operations, and team leadership.
Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or profit-and-loss-related results.
Strong customer service, sales, problem-solving, and communication skills, including the ability to resolve issues professionally and follow through on commitments.
Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.
Comfort using POS systems, basic computer tools, reports, and store performance data to guide decisions and coach performance.
High school diploma or equivalent.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule based on business needs, including Saturdays, opening and closing shifts, and occasional holidays as applicable.
Must be at least 18 years old.

Nice To Haves

Automotive service, tire, or mechanical experience is strongly preferred.
Previous Store Manager, Assistant Store Manager, Service Manager, or multi-department retail leadership experience is preferred.
State Inspector License in applicable locations, or ability to obtain one within 30 days of hire.
Associate degree, technical certification, or ASE-related certification is preferred.

Responsibilities

Lead the store team in delivering professional, customer-first service that builds trust, repeat business, and long-term customer relationships.
Recruit, hire, onboard, train, coach, and develop teammates to support performance, engagement, and retention.
Set clear expectations and hold the team accountable while fostering a positive, inclusive, and safety-focused work environment.
Analyze store metrics and execute action plans to meet or exceed targets for sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
Manage store-level profit and loss by driving revenue growth, labor efficiency, cost control, and inventory discipline.
Manage parts and tire inventory in the POS system, including receiving, invoicing, returns, core returns, and warranty tracking.
Resolve escalated customer concerns professionally and promptly, partnering with District leadership and Customer Care as needed.
Act as the primary store contact for vendors, facilities, and equipment needs, escalating through appropriate channels.
Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
Work a flexible schedule based on business needs, including opening and closing shifts, weekends, and occasional holidays; perform other duties as assigned.