Store Manager - Full Time

Urban Self Storage, Inc.•North Bend, WA

23h•$20 - $22

About The Position

Urban Self Storage is hiring a full-time Store Manager to oversee the day-to-day operations of a self-storage facility. The role averages approximately 40 hours per week and follows a Tuesday-through-Saturday schedule. The Store Manager maintains a clean, safe, and well-functioning property; coordinates team members and vendors; supports customer rentals and account needs; manages facility finances and performance metrics; and works with leadership to improve operations and meet company objectives. The position involves regular property walks and security checks, customer service, facility maintenance tasks, computer-based work, and working indoors and outdoors in varying weather conditions. Applicants must be authorized to work in the United States at the time of hire. Employment is at-will and may be contingent on a background check and/or drug screening where permitted by law.

Requirements

Positive energy and a customer-focused attitude.
Strong attention to detail and problem-solving skills.
Excellent communication and teamwork abilities.
Ability to work weekends and occasional holidays as business needs require.
Proficiency with computers, mobile applications, and standard office software, including Microsoft Office, Outlook, Gmail, Google Sheets, internet search engines, and mobile app platforms.
Ability to learn and navigate property management software and other computer-based systems.
Strong data entry skills and ability to accurately input, review, and manage customer account information.
Ability to regularly use desktop computers, laptops, tablets, phones, and other office technology equipment.
Ability to read computer screens, review digital records, and perform typing tasks for extended periods.
Valid driver’s license and reliable personal transportation.
Strong listening skills and ability to follow direction.
Ability to complete assigned action items and achieve performance goals.
Authorization to work in the United States at the time of hire.
Ability to lift, carry, push, and/or move up to 50 pounds.
Ability to stand and walk for extended periods throughout the workday.
Ability to regularly walk the property to conduct inspections and security checks and assist customers.
Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks.
Ability to work indoors and outdoors in varying weather conditions.
Ability to operate computers, tablets, phones, and standard office equipment for extended periods.
Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately.
Ability to learn and use property management software, communication platforms, and other business systems necessary for daily operations.

Nice To Haves

Prior management or leadership experience.

Responsibilities

Manage day-to-day operations of a self-storage facility.
Keep the property clean, safe, and well-maintained, including sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring the facility is in working order.
Organize and delegate tasks to team members.
Coordinate with vendors to complete repairs and improvements in a timely manner.
Build relationships with local apartment communities and businesses to support referral partnerships.
Handle customer accounts, including delinquency actions, overlock placement, lock cutting or drilling for delinquent units in accordance with company procedures, and lock removal at customer request.
Tour storage spaces and assist customers throughout the rental process.
Maintain timely email and phone correspondence.
Manage daily deposits, cash counts, and petty cash.
Identify operational areas for improvement and propose effective solutions.
Collaborate positively with team members and leadership.
Deliver exceptional customer service during every customer interaction.
Manage assigned KPIs to meet budget, occupancy, and rental goals.
Work with leadership to improve overall operations and accomplish company objectives.
Conduct regular property walks and security checks throughout the facility.

Benefits

Industry-leading medical, dental, and vision insurance.
$1,000 employer-provided HRA.
Paid sick leave and vacation.
Independent work environment.
Mileage reimbursement.
Education and training programs.
Opportunities for growth and career development.
$25,000 employer-paid life insurance policy.
Employer-provided branded apparel.
Supportive work environment.
Employer-provided storage space.
Monthly commission and bonus opportunities based on performance and company programs.