H&M Store Manager - The Outlet Collection of Seattle

H&M•Auburn, WA

About The Position

The Store Manager is responsible for the holistic omnichannel customer experience and for maintaining high visual and commercial standards in line with the store format, global guidelines, and regional strategies. The role leads the full store team, builds an inclusive and collaborative culture, and identifies the store’s strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The role oversees customer service, sales performance, staffing and scheduling, team development, store operations, visual presentation, stock levels, store routines, and in-store omnichannel services. The manager ensures that procedures, security, and legal requirements are followed and that the store is maintained efficiently. The position requires close collaboration with the Area team and store leadership team, as well as ongoing communication with colleagues.

Requirements

Relevant experience in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Confident in team coaching and development.
Strong leadership, ambition, and ability to take responsibility for others.
Effective communication skills.
Analytical problem-solving ability and capability working with numbers and managing statistics.

Responsibilities

Lead the total omnichannel customer experience and maintain visual and commercial standards according to store format, global guidelines, and regional strategies.
Represent the H&M brand positively and ensure teams provide personal customer service, initiate customer interactions, guide customers through fashion stories, and actively sell products.
Establish, analyze, and follow up on sales and budget goals, creating plans to optimize results and profits.
Ensure teams promote the Hello Member customer loyalty app and in-store sustainability initiatives.
Schedule staffing to the budgeted hours plan in line with sales budgets and commercial activities.
Ensure correct fitting-room, checkout, transaction, return, and exchange routines.
Identify store strengths, opportunities, and commercial opportunities; maintain awareness of competitors and the local market.
Manage store maintenance in a cost-efficient way and ensure administrative routines for people and operations are completed correctly.
Keep up to date with fashion trends, brands, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, upskill, develop, and manage the performance of the store team; complete performance evaluations and succession planning.
Collaborate with the Area team and store leadership team, communicate professionally, and plan and schedule the team.
Communicate regularly with colleagues through daily or weekly meetings to inform, motivate, and inspire them.
Ensure store procedures, routines, security measures, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor and back of house, and ensure high-quality visual and commercial product presentation and garment care.
Ensure good stock levels and provide input on allocation to relevant area or sales-market colleagues.
Support daily store opening and closing routines and ensure the garment cycle and fitting-room routines meet standards.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signage in accordance with global, local, regional, and sales-market guidelines.
Maintain back-of-house information, health and safety, and tidiness for colleagues.

Benefits

Staff discount card for H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave and paid time off, including a community day.
Colleague Resource Groups and opportunities for career development.