Store Manager - Weisfield Jewelers - Columbia Center

KAY•Kennewick, WA

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Weisfield Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, builds lasting customer relationships, and delivers an excellent customer experience. The Store Manager sets and communicates performance expectations, develops staff, and implements corporate initiatives, brand standards, marketing, and visual presentation plans. The manager analyzes performance and operational reports, identifies trends and opportunities, develops plans to address issues, and works with nearby Signet Store Managers to support shared objectives. The role also oversees talent selection and onboarding, ongoing training and coaching, customer outreach and issue resolution, compliance with company policies, store cleanliness, and accurate team-member records. The position requires a schedule that includes opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. During non-peak periods, managers should aim for a five-day, 40-hour work week. Travel to training sessions and business meetings, including air and overnight travel, may be required. Base pay is $50,000–$82,834 plus sales commission; final pay is determined by experience and qualifications.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally via email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, and develop plans to meet goals and expectations.
Ability to delegate effectively and work independently without immediate supervision.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to distinguish gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Set and communicate performance expectations and explain how individual performance supports company goals.
Coach and develop staff to represent the brand consistently and execute store visuals and marketing plans.
Support corporate initiatives and execute corporate plans and processes.
Deliver an exceptional customer experience through training, customer outreach, communication, and clear expectations.
Empower team members to resolve customer issues within established parameters; follow up on customer service and requests.
Meet sales projections and quotas, develop strategies to maximize personal and team sales, and control discounting, expenses, payroll, and repair-department costs to improve margins.
Review and analyze reports, identify trends and operational issues, determine root causes, and coach staff on corrective action.
Monitor competitors’ marketing, merchandising, and payment programs, and inform management about changing merchandise or service needs and excesses.
Collaborate with nearby Signet Store Managers to support open communication, efficient use of resources, and shared objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance and progress; maintain open communication and encourage team participation and idea sharing.
Maintain accurate team-member data in system records so employees receive eligible Total Rewards.
Promote a respectful, inclusive, and professional workplace for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Schedule and work opening and closing shifts, weekdays and weekends, based on operating hours, sales needs, customer traffic, coverage, and coaching and training needs; work increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain regular scheduled attendance.
Travel to training sessions and business meetings when required.