Store Manager - Weisfield Jewelers - Columbia Center

Signet Jewelers•Kennewick, WA

3d•$50,000 - $82,834

About The Position

The Store Manager leads the day-to-day operations of a single Weisfield Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment, promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and company initiatives, coaches team members, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The role drives sales results, analyzes reports and store operations, identifies trends and opportunities, and develops plans to address issues. The Store Manager also oversees talent selection and development, onboarding, performance management, customer service, inventory control, visual merchandising, policy compliance, and the overall condition of the store. The position requires a schedule based on business needs, including a combination of opening and closing shifts, weekdays, weekends, and peak selling periods. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Willingness to travel to training sessions and business meetings, including air and overnight travel, if required.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, corporate initiatives, and store goals; ensure team members understand how their performance contributes to company success.
Coach and develop store staff in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Deliver and ensure an exceptional customer experience through training, customer outreach, communication, clear expectations, and follow-up.
Compile and follow up on customer requests, and empower team members to resolve customer issues within established parameters.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, analyze reports, identify successes, trends, opportunities, and root causes of operational problems, and implement plans for improvement.
Keep management informed about competitors’ marketing, merchandising, and payment programs, and advise management about changing merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the same mall or vicinity to share information, resources, and objectives.
Select and develop talent, provide onboarding and ongoing coaching, set goals, and monitor team member performance.
Maintain open communication with team members and management, encourage participation and idea sharing, and keep team member data accurate in system records.
Establish a positive, professional, inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness, represent the banner, and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to meet operating hours, sales requirements, customer traffic, store coverage, and team coaching and development needs.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.