Store Manager - Specialized Ahwatukee - Phoenix. AZ

Specialized Bicycle Components•Phoenix, AZ

8d•Onsite

About The Position

The Store Manager is a critical member of Specialized’s retail network, balancing strong retail operations with a passion for the brand. The manager maintains the store’s culture and sets its tone, drives profitable retail performance, and creates outstanding brand experiences. The role works collaboratively with store staff, retail partners, local riders, and other Specialized teams, serving as a host, mentor, brand advocate, and customer service leader. It also supports store events focused on education, product launches, advocacy, and brand innovation.

Requirements

Experience and passion for cycling and the Specialized brand.
Excellent communication skills and the ability to interact effectively with riders and team members.
Ability to work as business needs dictate, including weekends.
Ability to stand for extended periods and occasionally walk, kneel, or reach.
Ability to lift at least 50 pounds and use proper lifting skills.

Nice To Haves

Current or former retail employee with at least 1 year of experience.
Bike shop experience.

Responsibilities

Drive overall store profitability by covering and exceeding the store’s run costs and maximizing its contribution to Specialized’s topline revenue.
Model and share outstanding retail methods with staff and local operators.
Create transformative, inclusive, rider-focused, locally authentic, and collaborative experiences for staff and riders.
Host tours of the space for retailers and explain processes and methods.
Manage employee performance and talent development.
Recruit talent and encourage a welcoming, diverse, and inclusive workforce.
Schedule staff and showroom shift coverage.
Educate staff through in-house training and facilitation of SBCU and SBCU.com resources.
Build and sustain client relationships, including with key riders and retailers, using data about their preferences, behaviors, and purchases.
Maintain cleanliness and organization standards for the sales floor and office.
Track special orders and ensure timely delivery of special orders and home deliveries.
Provide direction and keep employees informed when the manager is absent so they can work toward store goals.
Evaluate employee performance and act as the first point of contact for in-store issues among riders, staff, and the service/sales interface.
Set goals with each team member covering development, store-wide goals, and company initiatives.
Follow company rules and ensure store practices align with Specialized Bicycle Components.