Program Manager - Phoenix, AZ

A New Leaf•Phoenix, AZ

3d•Onsite

About The Position

The Program Manager provides leadership and oversight of supportive services at Thunderbird Apartments and the Phoenix Master Lease Program. The role supervises staff, ensures quality resident services, supports housing stability outcomes, and maintains compliance with agency and funding requirements. The Program Manager collaborates with internal departments, property management, landlords, and community partners to support program success and advance A New Leaf's mission and goals. The position is primarily onsite, with regular travel between Thunderbird Apartments, Phoenix Master Lease housing locations, meetings, and community partner agencies. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with flexible hours and availability for evenings, weekends, holidays, and on-call responsibilities as needed. The role may involve operating agency vehicles for approved client transportation and program-related activities when authorized. The position requires a high school diploma or GED. An associate's or bachelor's degree in Social Work, Human Services, Behavioral Health, Psychology, or a related field is preferred. At least four years of supervisory, management, or program leadership experience is required. Compliance requirements include being at least 25 years of age and meeting applicable fingerprint clearance, background check, drug screening, TB testing (depending on program), CPR/First Aid certification, Therapeutic Options training (depending on program), and driver and auto insurance requirements. The role is subject to Arizona mandated reporter requirements.

Requirements

High school diploma or GED required.
Minimum four years of supervisory, management, or program leadership experience required.
Strong knowledge of community resources and referral networks.
Strong organizational, communication, leadership, and problem-solving skills.
Ability to manage competing priorities, staff needs, and program operations across multiple locations.
Ability to exercise sound judgment, maintain professionalism, and maintain confidentiality.
Must be at least 25 years of age.
Class One Fingerprint Clearance Card.
DCS Central Registry Background Check.
Drug screening.
TB test, depending on program.
CPR/First Aid Certification.
Therapeutic Options Training, depending on program.
Valid unrestricted driver's license.
Current auto liability insurance.
39-month motor vehicle record.
Adherence to organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
Availability for evening, weekend, holiday, and on-call responsibilities as needed.
Ability to sit, stand, walk, bend, and use standard office equipment.
Ability to occasionally lift and carry up to 25 pounds.

Nice To Haves

Associate's or bachelor's degree in Social Work, Human Services, Behavioral Health, Psychology, or a related field.
Experience working with individuals experiencing homelessness, housing instability, or economic hardship.
Experience supervising staff across multiple locations.
Experience with housing stabilization, landlord relations, supportive services, and documentation standards.

Responsibilities

Oversee day-to-day supportive services operations for Thunderbird Apartments and the Phoenix Master Lease Program.
Recruit, train, supervise, coach, and evaluate supportive services staff across both programs.
Establish performance expectations, support professional development, and provide ongoing coaching, accountability, and performance management.
Coordinate staff schedules, site coverage, caseloads, and workloads to ensure effective service delivery.
Foster a collaborative, inclusive, and accountable team environment that reflects A New Leaf's mission, values, and service standards.
Lead and support organizational and program changes through communication, collaboration, and staff engagement.
Ensure compliance with agency policies, contractual requirements, funding regulations, program standards, and applicable laws.
Monitor program performance, service quality, housing stability outcomes, and contract deliverables; implement corrective actions and continuous improvement strategies as needed.
Review service documentation, assessments, data entry, reports, and housing outcomes for accuracy, timeliness, quality, and compliance.
Align staffing, resources, and service delivery strategies with program goals, performance measures, and intended outcomes.
Ensure residents receive individualized, strengths-based supportive services that promote housing stability, self-sufficiency, and overall well-being.
Oversee Phoenix Master Lease supportive services, including resident engagement, housing stability planning, referrals, landlord communication, and tenancy support.
Support staff in addressing housing barriers, lease compliance concerns, conflict resolution, crisis situations, and service coordination needs.
Coordinate resident engagement activities, life skills programming, community-building opportunities, and resident events.
Build and maintain working relationships with internal departments, community partners, landlords, property management companies, funding agencies, and other stakeholders.
Attend and participate in internal and external meetings, trainings, and collaborative initiatives that support program and organizational goals.
Collaborate with the Philanthropy Department to coordinate volunteer involvement and support program activities.
Communicate program updates, outcomes, operational needs, and challenges through verbal communication, reports, and required documentation.
Manage Thunderbird Apartments campus events, room reservations, facility access, alarm coordination, and relationships with visiting agencies and community partners, as applicable.
Promote and enforce agency policies, professional boundaries, safety protocols, and performance expectations across both programs.
Remain accessible and responsive to staff, residents, and stakeholders during business hours, and respond appropriately to urgent operational, housing, safety, or resident concerns.
Work evenings, weekends, and participate in on-call responsibilities as needed to support program operations and resident needs.
Operate agency vehicles for approved client transportation and program-related activities when authorized.
Perform other duties as assigned.
Immediately report suspected abuse or neglect of a minor in accordance with Arizona statute A.R.S. § 13-3620 and organizational reporting procedures.