Store Manager - Specialized Ahwatukee - Phoenix. AZ

Specialized • Phoenix, AZ

6d

About The Position

The Store Manager is a key member of Specialized’s retail network, responsible for balancing excellent retail operations with a passion for the brand. The manager maintains the store’s culture and sets its tone, leads profitable retail performance, and creates outstanding brand experiences. Working collaboratively with staff, retail partners, local riders, and cross-functional Specialized teams, the Store Manager serves as a host, mentor, brand advocate, and customer-service leader. The role also supports store-based events focused on education, product launches, advocacy, and brand innovation.

Requirements

• Experience and passion for cycling and the Specialized brand.
• Excellent communication skills and the ability to interact effectively with riders and team members.
• Ability to work as business needs dictate, including weekends.
• Ability to stand for extended periods and occasionally walk, kneel, or reach.
• Ability to lift at least 50 pounds and use proper lifting skills.

Nice To Haves

• At least one year of experience as a current or former retail employee is preferred.
• Bike shop experience is a plus.

Responsibilities

• Manage overall store profitability, covering and exceeding operating costs while contributing to Specialized’s global revenue.
• Model and share outstanding retail methodologies with staff and local operators.
• Create transformative, inclusive, rider-focused, locally authentic, and collaborative experiences for staff and riders.
• Host tours of the store for retailers and explain the store’s practices and operating methods.
• Manage employee performance and talent development.
• Support a welcoming, diverse, and inclusive workforce through recruitment.
• Schedule staff and showroom shift coverage.
• Educate staff through in-house training and facilitation of SBCU and SBCU.com resources.
• Build and maintain long-term relationships with riders and retailers using information about their preferences, behaviors, and purchases.
• Maintain cleanliness and organization standards for the sales floor and office.
• Track special orders and home deliveries and ensure timely delivery.
• Ensure employees have direction and information to work toward store goals when the manager is absent.
• Evaluate employee performance and serve as the first point of contact for in-store issues involving riders, staff, and the service/sales interface.
• Set development goals with each team member, including store-wide goals and broader company initiatives.
• Follow Specialized Retail LLC. rules and ensure store practices align with Specialized Bicycle Components.

Benefits

• Competitive health care, including Medical PPO or HDHP plans
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Short- and long-term disability
• Company-sponsored life insurance
• Optional term life insurance
• Optional critical illness insurance
• Optional critical accident insurance
• Competitive vacation package
• 401(k) with company match
• Eight weeks of paid parental leave
• Paid company holidays
• Employee discounts on products
• Partner retail discounts
• Fitness and events reimbursement
• Employee Assistance Program
• Commuter benefits, where applicable by state

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed