Store Manager - Pheasant Lane

Lush Handmade Cosmetics • Nashua, NH

1d

About The Position

As a Lush Store Manager, you lead by embodying the company’s core values and are responsible for recruiting, training, and developing the management team and shop staff. You oversee all aspects of the retail business, including budgets and sales targets, while fostering a strong customer and staff experience and operational excellence. You are expected to assess your performance and seek feedback and opportunities for continued growth.

The role includes driving sales and delivering an inclusive customer experience; educating customers and staff about Lush’s brand values and products; developing business plans using sales metrics and reports; coaching and supporting team development; promoting diversity, equity, inclusion, and belonging; and managing performance and recruitment fairly. You also oversee compliance, inventory and ordering, merchandising, scheduling, staff time and attendance, and payroll accuracy within allocated budgets.

Requirements

• 3–5 years of management experience in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical-thinking, and troubleshooting skills.
• Excellent organization and time-management skills.
• Strong customer-service, supervisory, and sales skills.
• Knowledge of and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• A strong track record of developing retail staff careers.
• Proficiency in Excel and the Microsoft suite, with adaptability to other systems.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Recruit team members and build teams with an appropriate and diverse mix of styles, perspectives, and experience.
• Train and develop the management team and staff on the brand, products, service, and company standards.
• Collaborate with the team on plans to exceed daily sales goals and provide a unique, inclusive customer experience.
• Educate customers and staff on Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Build product knowledge and make informed product recommendations.
• Use business metrics and reports to develop and execute plans aligned with the American business strategy, improve KPIs, and achieve short- and long-term sales goals.
• Coach and develop team members, create development plans, encourage learning, provide constructive feedback, and support career growth.
• Prioritize DEIB training and initiatives and collaborate with the team on solutions that promote equity and belonging.
• Address performance concerns using analysis, experience, and perspective; create action plans to improve staff engagement while considering individual circumstances.
• Ensure fair and transparent recruitment and promotion practices and support staff development.
• Maintain shop compliance and ensure staff complete training and follow company policies and standards, including time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication.
• Train and equip staff to follow stock standards and rotation rules; manage ordering, inventory, and waste using reporting tools and action plans within budget.
• Create and execute merchandising plans, maintain a clean and beautiful work environment, and ensure merchandising and design standards are followed.
• Schedule sufficient staff with appropriate skill levels for peak times, allocate and record breaks and meals, and maintain staff wellbeing and payroll accuracy within the labor budget.
• Assess personal performance and seek feedback, resources, and opportunities for growth and development.

Benefits

• 50% discount on Lush products.
• A fun and unconventional retail atmosphere that encourages individualism and entrepreneurial spirit.
• Opportunities for growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed