Full Time Assistant Manager - Pheasant Lane

PACSUN•Nashua, NH

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates the team through Pacsun's core values, supports execution of store KPIs, and holds employees accountable for company policies and procedures. The Assistant Store Manager also contributes to customer experience, sales floor and stockroom operations, visual standards, associate development, and a safe, organized store environment. This is a full-time position requiring 32–40 hours per week, with flexibility to work weekends, nights, and peak holiday periods. Duties and responsibilities may change, and reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and a flexible schedule, including weekends, nights, and peak holiday periods.
Ability to lift and/or move up to 20 pounds frequently and up to 35 pounds occasionally.
Ability to sit or stand for long periods, climb ladders as needed, and maneuver around the sales floor, stockroom, and office.
Ability to talk and hear regularly; sit, stand, walk, use hands to handle or feel items, and reach, twist, or squat.
Required vision abilities include close and distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations according to company policies and procedures, attempt to resolve issues, and escalate when appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Act as floor supervisor as needed, including during non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach and provide feedback on Sales Associates' performance, and recognize and reward outstanding performance.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operations.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand by demonstrating passion for products, brands, fashion, and trends.
Model Pacsun core values and take initiative to learn about products, brands, fashion, and trends.
Operate with integrity and confidentiality and set an example for leaders and associates.
Build cross-functional partnerships that support business results and a culture of transparency, collaboration, and accountability.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while remaining approachable and encouraging associate feedback.