Seasonal Ambassador - Pheasant Lane

Lush Handmade Cosmetics•Nashua, NH

About The Position

Seasonal Ambassadors at Lush use product and brand knowledge to provide exceptional customer consultations and product demonstrations. They build strong relationships with their team and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating a fun, inclusive environment and memorable customer experiences. They make personalized product recommendations, share their expertise, and help customers discover Lush products and values. The role involves developing product knowledge, supporting the growth of the team, encouraging belonging and collaboration, and maintaining store presentation, inventory, and operational standards. Seasonal Ambassadors educate customers about Lush’s brand values and contribute to community engagement through store parties and other initiatives.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow contributions to store sales.
Deliver a high-quality customer experience by listening to customers, identifying their needs, asking open-ended questions, demonstrating products, and providing informed recommendations.
Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement through store parties and other initiatives that bring traffic to the shop.
Continually build knowledge of Lush products, ingredients, and benefits.
Use company resources to improve sales techniques and product knowledge, seek feedback, and support team development.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay current with company updates.
Maintain a clean, organized, and visually appealing store.
Adjust product displays in real time based on sales, following visual merchandising guidelines.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.