Store Manager 431

Hibbett•Gastonia, NC

3d•Onsite

About The Position

The Store Manager oversees sales efforts across all departments and manages the store’s overall operation to support efficiency and profitability. The role communicates and upholds company policies, goals, and standards, works with the District Sales Manager and Store Support Center on business initiatives, and represents the company professionally to employees, customers, and the community. The Store Manager is knowledgeable about the store’s products and is committed to providing outstanding customer service and promoting merchandise. The Store Manager leads sales and inventory strategies, manages store assets, payroll, and scheduling, and ensures that department responsibilities and standards are met. The role recruits, hires, trains, mentors, evaluates, and disciplines employees, while maintaining store security and partnering with Asset Protection to reduce theft and shrink. The Store Manager also follows through on marketing and advertising plans, monitors customer and competitive trends, and protects company assets and financial information through effective internal controls.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
Experience working in a retail environment; footwear and athletic apparel experience is preferred.
Experience managing and developing a sales team.
3–5 years of customer service experience.
3+ years of management experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Analytical thinking and demonstrated business acumen.
Ability to problem-solve and manage multiple tasks and priorities.
Strong commitment to customer service.
Strong leadership and communication skills.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Drive store sales and sales goals, with a consistent focus on company growth.
Manage and control company assets at the designated store.
Direct and oversee the store’s sales efforts.
Train and mentor store associates in sales strategies and skills.
Stay informed about store sales statistics, inventory, expenses, and other factors affecting profitability.
Consult and collaborate with the District Sales Manager on policies, goals, and procedures.
Direct staff to ensure responsibilities and standards in each department are completed.
Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
Recruit, hire, train, discipline, and evaluate personnel.
Manage store payroll and scheduling to meet labor goals.
Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
Communicate inventory movement to the District Sales Manager and drive inventory goals and strategies.
Follow through on marketing and advertising plans and stay aware of customer trends.
Monitor competitors, new ideas, and community events to identify opportunities.
Provide outstanding customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to appropriate management or officials.
Direct, coordinate, and evaluate subordinate supervisors and non-management employees.
Interview, hire, train, assign, and direct employee work; appraise performance; reward and discipline employees; and address complaints and resolve problems.