Store Manager 431

Hibbett•Gastonia, NC

4d•$16 - $21•Onsite

About The Position

The Store Manager oversees the store’s sales efforts and overall operations to ensure efficiency and profitability. The role enforces organizational policies, goals, and standards, and works with the sales team to meet sales goals. The Store Manager communicates with the District Sales Manager and Store Support Center to support business initiatives and growth, and represents the company through professional appearance, attitude, and conduct with employees, customers, and the community. The Store Manager is knowledgeable about the store’s product areas and is committed to outstanding customer service and merchandise promotion. The role manages the store’s assets, sales performance, inventory, expenses, payroll, and scheduling. It recruits, hires, trains, mentors, evaluates, and directs employees, while maintaining store security and partnering with Asset Protection to prevent theft and reduce shrink. The Store Manager follows marketing and advertising plans, monitors customer and competitor trends, and protects company assets and financial information by ensuring effective internal controls. The Store Manager supervises Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Supervisory duties include assigning and directing work, evaluating performance, rewarding and disciplining employees, handling complaints, and resolving problems in accordance with company policies and applicable laws.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
Experience working in a retail environment; footwear and athletic apparel experience is preferred.
Experience managing and cultivating a sales team.
3–5 years of customer service experience.
3+ years of management experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Analytical thinking and demonstrated business acumen.
Ability to solve problems and manage multiple tasks and priorities.
Strong commitment to customer service.
Strong leadership and communication skills.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Drive store sales and sales goals, with a consistent focus on company growth.
Manage and control company assets through the operation of the designated store.
Direct and oversee store sales efforts, including training and mentoring associates in sales strategies and skills.
Monitor store sales statistics, inventory, and expenses that contribute to profitability.
Consult and collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
Direct staff to ensure responsibilities and standards in each department are completed.
Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
Recruit, hire, train, discipline, and evaluate personnel.
Manage store payroll and scheduling to meet labor goals.
Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
Communicate inventory movement to the District Sales Manager and drive inventory goals and strategies.
Follow through on marketing and advertising plans and stay aware of customer trends.
Monitor competitors, new ideas, and community events to identify potential opportunities.
Provide outstanding customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
Protect company assets and financial information by maintaining effective internal controls and reporting potential fraud risks to management or appropriate officials.
Direct, coordinate, and evaluate subordinate supervisors and non-management employees.
Plan, assign, and direct employee work; appraise performance; reward and discipline employees; address complaints; and resolve problems.