Store Manager, Kingsgate Center

Sephora•Lubbock, TX

1d•$78,200 - $95,750•Onsite

About The Position

The Store Manager is the heartbeat of the store, responsible for leading store operations, developing and coaching the team, and elevating the client experience. The role oversees daily operations in a dynamic, high-volume environment to drive sales and profitability, while building an inclusive, high-performing team that delivers Sephora’s signature service. The Store Manager recruits and onboards talent, provides performance appraisals and actionable feedback, and fosters continuous learning, accountability, and career development. The role champions client satisfaction through outstanding service, effective issue resolution, loyalty programs, and personalized experiences. It also maintains an immaculate, visually inspiring store, ensures compliance with policies and brand guidelines, and optimizes inventory and staffing resources. This is an on-site role at 8201 Quaker Ave, Lubbock, TX 79423. Availability is required for evenings, weekends, and holidays. The position requires lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $78,200 to $95,750, and employees may also be eligible for bonuses.

Requirements

Demonstrated success as a Store Manager in high-volume, complex retail or hospitality environments.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve ambitious targets.
Strong ability to recruit, inspire, and develop talent and foster an energetic, collaborative atmosphere.
Exceptional communication and interpersonal skills, including the ability to build trust and alignment, manage conflict, and facilitate complex discussions.
Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
Experience creating personalized, memorable client experiences that build loyalty and satisfaction while balancing operations and business growth.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for the entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.
Availability to work evenings, weekends, and holidays.

Responsibilities

Oversee daily store operations and deliver a seamless, elevated client experience while driving sales and profitability.
Lead, coach, inspire, and empower a diverse team to foster growth, accountability, and achievement of performance goals.
Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
Conduct performance appraisals and provide real-time, actionable feedback and mentorship.
Promote continuous learning through coaching, open dialogue, and providing resources to associates and leaders.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain a visually inspiring, immaculate store and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to shifting priorities and opportunities.
Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.

Benefits

Medical, dental, and vision coverage for employees and dependents.
Company-paid disability and life insurance.
401(k) plan with a 4% company match.
Flexible Spending Account and Health Savings Account programs.
Student Debt Retirement plan that allows qualifying student loan payments to earn the company 401(k) match.
Vacation paid time off, sick paid time off, and protected leave.
Training, tuition reimbursement, and leadership development.
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access.
Volunteer and donation matching.
Potential eligibility to earn bonuses.