Center Store Manager

Hometown Grocers, Inc.•Merrill, WI

About The Position

The Center Store Manager works closely with Grocery, Frozen Food/Dairy, and HBC/GM associates to ensure company policies and procedures are followed, department goals and objectives are achieved, and associate needs are met. This salaried position leads and develops department associates, maintains department standards and inventory, supports customer service, and coordinates with the Store Manager and Human Resources as needed. The role requires regular attendance and a schedule that includes mornings, afternoons, evenings, weekends, and holidays. The associate must be able to perform physical tasks such as standing for extended periods, walking, bending, stooping, kneeling, repetitive work, operating equipment, and occasionally lifting 50–60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school education or an equivalent combination of education and experience.
Understanding of leadership and how to motivate a team.
Ability to deal tactfully and effectively with customers and personnel.
Ability to make timely and effective decisions.
Good oral and written communication skills and ability to handle a diverse crew in a stressful environment.
Proficient knowledge of Microsoft Office, specifically Outlook, Word, and Excel.
Thorough understanding of safety requirements and company safety policies.
Ability to apply on-the-job safety training to recognize and react to potential safety hazards on store premises.
Proper training and knowledge of hand jacks, balers, forklifts, pallet jacks, trash compactors, proper lifting techniques, and proper scanning techniques.
Ability to stand in place for extended periods, walk, bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, eye-hand-foot coordination, and full upper-body range of motion to operate equipment and lift stock.
Ability to perform repetitive tasks for prolonged periods and visually monitor the store, create displays, and operate equipment.
Ability to occasionally lift 50–60 pounds.
Regular, timely attendance in compliance with the work schedule.

Nice To Haves

Thorough knowledge of the retail food business is strongly preferred.

Responsibilities

Lead, coach, teach, and reinforce company culture, guest service, and performance expectations for Center Store associates.
Train new Grocery, Frozen Food/Dairy, and HBC/GM leads and associates.
Document associate violations of company policies and procedures and conduct progressive disciplinary actions.
Assist with writing and conducting associate performance reviews.
Answer associate questions and provide guidance.
Ensure department standards are met in Grocery, Frozen Food/Dairy, and HBC/GM.
Observe sales-floor and back-stock conditions and take corrective action where needed.
Maintain appropriate inventory levels and ensure accurate pricing on products received and sold.
Execute display standards for inline displays, end caps, clip strips, and seasonal programs.
Assist in maintaining inventory control.
Work cooperatively with the Store Manager and department associates to maintain standards and exceed guest expectations.
Provide customer service, help guests find items, and address and resolve guest concerns.
Assist department associates with daily responsibilities while leading by example.
Develop Department Leads for advancement opportunities.
Contribute to department cleanliness by organizing and cleaning work areas, shelving, and the sales floor as needed.
Ensure department timekeeping is accurate and communicate missing time, transferred hours, and schedule issues to HR.
Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.