Store Manager, Full-Time - Ohio, Cleveland Metro Region

Reformation•Cleveland, OH

9d•$70,000 - $125,000•Onsite

About The Position

The Store Manager leads and executes all efforts required to achieve individual store goals at Reformation. This role owns store operations, sales performance, customer experience, merchandising, loss prevention, and team development. The Store Manager acts as a brand ambassador, sharing Reformation’s values and sustainability story while building loyal customer relationships and delivering strong service and sales results. Reporting to the Regional Director, the Store Manager manages day-to-day retail team performance and supports a positive employee experience and progressive career development. This is a full-time role for a new store opening in the Cleveland Metro Region of Ohio, expected to open in February 2027. The schedule requires a minimum of 40 hours per week, open availability across all seven days, and flexibility to work days, nights, weekends, and holidays as business needs require.

Requirements

At least 5 years of retail experience.
At least 4 years of retail management experience.
Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced, cross-functional team environment.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation and drive to take on new challenges and support continuous personal and team development.
Ability to set clear objectives and inspire the team to reach its potential.
Ability to set operational efficiency standards, follow processes and systems to maximize team and business results, and identify improvements.
Ability to collaborate strategically with cross-functional partners toward shared business outcomes.
Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
Ability to identify and evaluate new business opportunities.
Understanding of retail labor laws.
Available to work at least 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays as business needs require.

Nice To Haves

GSuite experience.

Responsibilities

Measure and monitor sales performance, taking action to improve business results when needed.
Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
Use business acumen to understand business drivers and opportunities and develop solutions.
Meet and exceed store sales goals.
Drive an elevated client experience as a brand ambassador, embodying brand values and educating customers about Reformation and sustainability.
Lead the sales floor and deliver excellent customer experiences with a customer-first mindset, building loyal client relationships.
Assist customers, monitor client interactions with the team and technology, and provide in-the-moment coaching.
Schedule effectively to balance sales and service, place the right people at the right time, and achieve payroll goals.
Deliver and maintain extraordinary customer experience NPS scores.
Maintain inventory accuracy and controls, and lead and train the team to deliver consistently.
Contribute to loss prevention, set expectations, and own related team training.
Ensure facility maintenance, presentation, and organization.
Lead merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
Provide real-time and weekly product and sales performance feedback to corporate partners to influence allocations and business success.
Maintain brand and concept standards on the selling floor, and train support staff in visual and digital merchandising.
Manage day-to-day retail team performance and support career development and a positive employee experience.
Hire, train, and develop the store team across business areas.
Provide performance feedback to support growth, change, and results.
Assess team culture and areas for improvement, partnering with the Regional Director on activations, recognition, communication, and ongoing improvement.
Own team reviews, development plans, disciplinary actions, and corrective actions.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Yearly donations to employee community causes.
Clothing discount.
Culture events, including Ref Values week and Volunteer Time Off.
Opportunities to collaborate with colleagues around the world.